Customer Service Coordinator
Salary from $45,000 a year. This Customer Service Coordinator position offers competitive compensation and benefits. The role supports e-commerce operations for incentive and rewards programs, reporting to the Customer Service Manager. The coordinator handles customer inquiries via phone and email, manages CRM tickets, and processes merchandise invoices for programs with volumes ranging from $300,000 to $1 million. The position requires one year of customer service experience and proficiency with MS Office Suite, particularly Excel. The ideal candidate should have basic accounting knowledge, experience with financial software, and familiarity with CRM systems. They must possess strong analytical skills for data interpretation and maintain accurate records of prepaid funding accounts. The coordinator will monitor vendor compliance for shipping timelines and communicate any issues to the customer service team.
Key responsibilities include managing 1-3 client programs, maintaining professional communication with internal and external stakeholders, and supporting various business units as needed. The successful candidate should demonstrate excellent time management, problem-solving abilities, and a high-disclosure communication style. They must work collaboratively across teams while maintaining quality service standards and maximum efficiency. The role requires attention to detail, self-motivation, and the ability to handle multiple tasks while ensuring accuracy in daily and weekly operations.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Distribution Operations Analyst
This remote Distribution Operations Analyst position offers an hourly wage of $20.75 plus annual bonus opportunities. Benefits include a 401(k) with 2% company contribution and 6% match, 15 vacation days annually, 11 paid holidays (including 2 floating holidays), and 40 hours of personal/sick time. Candidates must be authorized to work in the US with no visa sponsorship available. The role manages producer contracts, compliance, and regulatory requirements for insurance distribution channels, starting February 21st with 8 weeks of virtual training. Core hours are 8:00AM – 4:30PM CST, with flexibility except during phone duty assignments.
The analyst ensures producers are properly authorized to sell products while maintaining accurate commission payments and regulatory appointments. They handle customer service via phone and email, process licensing, appointments, and terminations, while evaluating producer eligibility and managing appeals. The ideal candidate should possess strong analytical and organizational skills, with meticulous attention to detail. They must have high-speed internet access and demonstrate professional communication abilities.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Contact Center Representative
$17 – $22 an hour. This Contact Center Representative hybrid position in New Berlin, NY offers comprehensive benefits including fully-covered disability and life insurance, 401(k) with employer contribution, pension plan, 25 days of paid time off at hire, 7 days sick leave, 10 paid holidays, and complete health coverage starting day one. Additional benefits include mental health resources, FSA/HSA options with employer contributions, and potential short-term incentives. The position alternates weekly between two shifts (7:45-4:15 PM and 8:30 AM-5 PM), Monday through Friday with no weekends or evenings. Candidates must reside within one hour of New Berlin, NY, as the role requires three months of on-site training followed by occasional in-person attendance for company events and meetings. The representative provides customer service through the contact center, handling both internal and external inquiries.
Requirements include a high school diploma, minimum 2 years of work experience (call center experience preferred), and proficiency with Microsoft Office Suite. The ideal candidate possesses excellent communication skills, strong attention to detail, and the ability to maintain confidentiality while handling multiple technology platforms simultaneously.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Data Specialist
This remote Data Specialist position offers a salary range of $60,000-$75,000 USD with comprehensive benefits including 100% medical, dental, and vision coverage, 401(k) with 100% match up to 6%, flexible time off, paid parental leave, HRA, life insurance, and AD&D insurance. Additional perks include pre-tax dependent care program, winter shutdowns (one week in November, two weeks in December), and a commitment to community giving through Pledge 1%. The role focuses on managing data transfers between client and company systems, requiring expertise in database technology and Microsoft SQL queries.
The specialist handles initial client configurations, performs quality assurance, and conducts comparative and time-series analysis to identify trends and patterns. They work directly with clients to ensure accurate data exports/imports, provide training on school data systems, and maintain the configuration database while offering technical support and troubleshooting.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Service Onboarding Specialist
The Service Onboarding Specialist position offers a salary range of $40,000-$50,000 per year (specific benefits not provided). This role focuses on guiding mental health private practices through their initial technical setup and service implementation process. The specialist serves as the primary point of contact during client onboarding, managing multiple setups simultaneously while maintaining high standards of speed and service quality. Key responsibilities include configuring CRM systems, providing basic Google Ads and SEO support, assisting with domain and hosting setup, and conducting onboarding calls. They must track client progress, maintain detailed records, and handle off-boarding tasks when needed. The company values integrity, exceptional service, community building, and continuous education. This position is ideal for self-motivated individuals who thrive on direct communication, maintain high performance standards, and can execute tasks independently without oversight.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.