Contact Center Representative
This remote position offers a salary of $73,707, requiring occasional travel for presentations and training sessions. The role is in the public sector retirement system of Virginia, focusing on retirement plan counseling and member education. The Counseling Representative serves as a front-line contact for retirement plan participants, providing comprehensive guidance through various communication channels including phone, email, and in-person presentations. Their primary responsibilities include explaining benefits, conducting one-on-one counseling sessions, and coordinating education seminars for employers and members. The position requires travel for presentations, which may include overnight stays and weekend hours during peak periods. The ideal candidate should possess a high school diploma or GED, along with two years of experience in customer service or benefits administration. Key qualifications include strong mathematical aptitude, public speaking skills, and proficiency in Microsoft Office applications.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Claims Administrator
This fully remote Claims Administrator position offers a salary range of $44,900-$67,300 annually, with additional benefits including an annual discretionary bonus, medical, dental, vision coverage, paid vacation, 401k with up to 4% match, Health Savings Account with company contributions, wellbeing program, and product purchase discounts. Initial in-person training takes place at the Mettawa, IL corporate office. The role focuses on processing marine-related claims using proprietary technology, working with dealer networks and service centers. The administrator evaluates claim requests according to program terms and conditions, maintaining knowledge of various boat, engine, and component warranties. They must provide exceptional customer service while supporting core business operations and new business development. Key responsibilities include accurate claim adjudication, maintaining effective communication with dealers and customers, and participating in occasional sales support activities such as dealer meetings and boat shows. The ideal candidate should have a bachelor’s degree or equivalent, with marine industry technical experience strongly preferred.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Contact Center Trainee
This remote, part-time position offers an hourly rate of $21.02 for 29 hours per week, with flexible scheduling between 8:30 am and 5:00 pm Monday through Friday. No benefits are provided due to the part-time status, though additional hours may be available during peak periods. Initial virtual training is full-time (40 hours per week) through Microsoft Teams, running from 8:30 am to 4:30 pm Monday through Friday. The Customer Contact Center Trainee serves as a front-line representative for a state retirement system, handling inquiries via phone, email, and written correspondence regarding pension and benefit information. The role requires strong customer service abilities, focusing on assisting retirees, members, beneficiaries, and participating employers. Candidates must possess a high school diploma or GED and two years of high-volume customer service experience.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Success Specialist
This fully remote Customer Success Specialist position offers full-time employment with up to 25% travel required. The role serves as a key liaison between the laboratory testing services and global food industry clients. Working in the food supply chain safety and transparency sector, the specialist handles customer inquiries specific to testing services, collaborating with laboratory, sales, and subject matter experts to deliver comprehensive solutions. Primary responsibilities include managing customer communications, providing quotations, and ensuring timely follow-up on all inquiries. The position requires at least three years of relevant customer service experience, with food and feed industry compliance testing experience being mandatory. A bachelor’s degree in a scientific field or business administration is preferred but optional. The ideal candidate should possess strong knowledge of laboratory testing environments, particularly in areas such as Chemistry, Contaminant, Molecular Biology, or Microbiology testing. Key competencies include excellent communication skills, proficiency in Microsoft applications, and the ability to manage multiple customer requests simultaneously in a remote environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Claims Analyst
This Claims Analyst position offers a salary range of $29,600 to $55,800 annually, with comprehensive benefits including a 401(k) with employer match, employee stock purchase plan, generous paid time off, health/dental/vision coverage, tuition reimbursement, and matching donation programs. The entry to mid-level role focuses on travel insurance claim adjudication, working under general supervision. The analyst corresponds with policyholders and travel coordinators to gather information, process claims within established service level agreements, and make decisions regarding denials, settlements, or payments based on coverage and proof of loss. Key responsibilities include maintaining prompt response times, managing independent work queues, and identifying potential fraud or subrogation opportunities. The position requires a high school diploma/GED with 3+ years of experience, though a bachelor’s degree is preferred.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.