Customer Operations Service Specialist
The position offers a base salary range of $72,000 – $108,000 annually, along with comprehensive benefits including medical, dental, vision coverage, paid time off, 401(k) with company matching, life insurance, disability coverage, and tuition reimbursement. Performance-based incentives, cash bonuses, and long-term incentives may also be available. The Service Specialist role, preferably based in the Western United States, focuses on managing install base accuracy and customer service contract processes. The specialist will be responsible for tracking and measuring install base accuracy, managing customer service contracts, and ensuring accurate billing for both contract and non-contract services.
Key responsibilities include collaborating with field service, commercial sales, and other teams to resolve technical issues, while managing various projects independently. The role requires strong communication skills and the ability to serve as a liaison between internal organizations and customers. Customer satisfaction and contract profitability management are essential aspects of this position.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Education Specialist
The role offers a base salary range of $70,000 – $90,000, along with a performance-based bonus, equity, and comprehensive benefits package. This remote position in the United States presents an opportunity to join a growing Customer Education team within the Product Marketing organization. The ideal candidate will have 1-2 years of experience in education, product support, or customer-facing roles. The specialist will be responsible for managing and delivering live training curriculum, creating technical documentation, and producing educational media content. They will work cross-functionally with various departments to maintain and update educational resources while focusing on driving user engagement and product adoption. The role requires someone who can translate complex technical information into user-friendly content, continuously review and optimize existing materials, and take data-driven approaches to improve user experiences.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Support Advocate
The role offers a competitive salary range of $41,000-$58,000 USD with flexible time off, company-paid medical, dental, and vision coverage, FSA/HSA options, and a 401k match. Additional benefits include parental leave, adoption reimbursement, pet insurance, and wellness memberships. Work schedules are available across different time zones, from 8:00 AM to 5:00 PM Pacific Time, 9:00 AM to 6:00 PM Mountain Time, and 11:00 PM to 8:00 PM Eastern Time.
The Customer Support Advocate position presents opportunities for career growth and internal advancement, with advocates having the highest rate of internal transfers within the organization. The role involves becoming a subject matter expert in software support, providing assistance through multiple channels including phone, chat, email, and screen-sharing sessions. The ideal candidate should possess strong people skills, demonstrating empathy, patience, and confidence while interacting with diverse personality types. They must be self-motivated, capable of mastering complex software, and skilled in problem-solving and troubleshooting. The position requires someone who can thrive in a feedback-oriented culture and adapt to a rapidly changing environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Workplace Accommodation Spec
The role offers a base salary range of $44,000 – $100,000, complemented by comprehensive benefits including medical, dental, vision coverage, 401(k), annual bonuses, stock purchase options, and 11 paid holidays with up to 20 days PTO. This remote position in the United States specializes in workplace accommodation assessment and support. The role involves conducting thorough accommodation assessments, engaging in interactive processes with employees, and maintaining detailed documentation while ensuring regulatory compliance. Key responsibilities include providing guidance on workplace accommodations, mentoring internal and external partners, and staying current with industry trends. The ideal candidate should possess strong knowledge of medical terminology, disability claims, and workplace accommodation administration.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Onboarding Specialist
Estimated: $58.8K – $74.4K a year. Based remotely in the United States, the position involves managing technical implementations, platform configurations, and integrations for nonprofit organizations. The specialist will be responsible for leading client onboarding processes, ensuring efficient platform setup, and managing data migration projects. They will work closely with internal Sales, Engineering, and Customer Success teams while serving as a technical liaison between clients and engineering teams. The role demands strong project management skills and the ability to create comprehensive documentation for scalability. Key responsibilities include driving client education and adoption through excellence in onboarding experiences, meeting implementation timelines, and providing high-quality customer support.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.