Client Support Specialist
Estimated: $39.5K – $47.7K a year. This position offers a 100% remote opportunity for a Client Support Specialist based in the United States. The ideal candidate should have at least two years of customer support experience and possess strong technical skills, including database management knowledge and familiarity with various web browsers. Key responsibilities include handling support tickets through multiple channels, staying current with software updates and web trends, providing implementation assistance for content management systems, and troubleshooting technical issues. The specialist must also participate in daily team stand-ups and create detailed bug reports.
Essential qualities include strong interpersonal skills, attention to detail, and creative problem-solving abilities. The role occasionally requires on-call availability for emergency support. The position demands proficiency in MS Office products, modern office procedures, and business communication standards. The successful candidate will be a self-starter who can handle recurring problems while maintaining excellent customer service standards.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Success Specialist
The Customer Success Specialist position offers a salary range of $50,000 – $60,000 annually, along with comprehensive benefits including health/vision/dental insurance, 401k, employee stock purchase plan, vacation, personal days, paid holidays, and optional disability and life insurance coverage. FSA/HSA plans are also available. This role focuses on being a product expert for software solutions used at major international sporting and hospitality events. The specialist serves as the primary point of contact for customers, providing configuration support, building event websites, and ensuring successful product launches. They will handle multiple clients simultaneously while coordinating with internal product and engineering teams. Key responsibilities include building 20-30 guest websites annually, providing virtual and in-person support, and maintaining high attention to detail for compliance and accuracy. The position requires flexibility to work outside normal business hours, including evenings and weekends, to support international programs.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Implementation Analyst
The Implementation Analyst position offers a salary range of $50,000 – $56,000 USD plus incentive compensation. Benefits are available but not specifically detailed in the posting. The role requires occasional travel to Milwaukee and Sheboygan offices or client sites, necessitating a valid driver’s license with a clean driving record. The analyst will serve as a key member of the healthcare savings implementation team, focusing on onboarding employers and business partners to consumer-directed healthcare products. Their primary responsibility is to provide consultative support in developing optimal plan designs and ensuring successful implementation through detailed project management.
Essential qualities include strong interpersonal and negotiation skills, exceptional communication abilities, and proven project management experience. The successful candidate must be a self-starter with robust problem-solving capabilities and a service-oriented mindset. They should demonstrate a willingness to handle tasks of any size while maintaining a strong commitment to service excellence.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Administrator – Returns
The Returns Specialist position offers an estimated salary range of $36,400 – $43,900 annually. While specific benefits are not detailed in the posting, the role centers around managing product returns, credits, and claims processes for equipment. The specialist will serve as the primary point of contact between customers, manufacturers, and internal teams to facilitate returns and warranty exchanges.
Key responsibilities include obtaining Return Merchandise Authorizations (RMAs), negotiating with manufacturers regarding restocking fees and shipping tags, and processing returns due to damage, defects, or customer remorse. They will manage communications through a shared email inbox serving 22 inside sales representatives. The successful candidate must demonstrate strong customer service orientation, effective written and verbal communication skills, and the ability to work well within a team environment, especially during high-volume periods or shifting priorities.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Intelligence Analyst
The Intelligence Analyst position offers a salary of $65,000 annually, with comprehensive benefits including employer-paid life and AD&D insurance, medical coverage with HSA/FSA options, dental, vision, disability coverage, 401(k), paid time off, and employee assistance programs. The role is fully remote within the United States.
Key responsibilities include conducting digital footprint analyses, business due diligence investigations, and vulnerability assessments. The successful candidate must possess exceptional communication skills, strong time management abilities, and demonstrate expertise in managing multiple projects simultaneously. Additional language proficiency is highly desired.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.