Customer Support Agent
The Customer Support Agent (Tier 1) role offers a competitive annual salary of $40,000, with compensation and benefits positioned as central incentives for applicants. Operating remotely, this position requires providing technical and customer service support for a virtual health platform specializing in chronic condition management and lifestyle health improvement. Key responsibilities include resolving user inquiries via phone or email, troubleshooting app-related issues, escalating complex cases to higher-tier support, and documenting recurring technical problems to inform product enhancements. Agents must adhere to service-level agreements while balancing empathy and efficiency to address diverse user needs, from technical troubleshooting to guiding customers through health program features. Candidates need 1-2 years of experience in high-paced tech environments, weekend and holiday availability, and exceptional communication skills to simplify technical jargon for non-expert audiences. Success in the role demands strong organizational habits, a solutions-oriented mindset, and collaboration with cross-functional teams to improve service quality.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Quote Specialist I
The Quote Specialist I position offers an hourly pay range of $18.00 to $21.40, with comprehensive benefits including health insurance, paid time off, tuition reimbursement, retirement plans, and stock purchase options. This role emphasizes a values-driven workplace that prioritizes employee growth through training programs and career development opportunities. Centered on customer service, the position involves managing product and calibration quotes, processing orders, and addressing client inquiries via phone. Key responsibilities include analyzing customer needs, applying pricing strategies, and ensuring accuracy in transactional processes while adhering to operational guidelines. Proficiency in Microsoft Office tools—particularly Excel for formulas, charts, and data management—is essential, alongside the ability to multitask in a dynamic environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Compliance Specialist
The Compliance Specialist role offers a competitive annual salary ranging from $50,000 to $65,000, with compensation and benefits prioritized as key components of the position. This fully remote role includes comprehensive perks such as health insurance, 401(k) matching, paid time off, tuition reimbursement, and parental leave, alongside a structured Monday-Friday schedule. Central to the position is ensuring adherence to healthcare regulations, including HIPAA privacy standards and anti-kickback laws, while supporting organizational compliance programs. Responsibilities include monitoring compliance hotlines, auditing documentation, managing HIPAA breach notifications, and coordinating corrective action plans. The specialist also tracks employee training completion, screens vendor exclusions, and serves as a resource for policy guidance, contributing to a culture of ethical practices and regulatory alignment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Human Resources Manager, Training and Development
The Human Resources Manager of Training and Development role offers a competitive annual salary range of $70,000 to $85,000, with comprehensive benefits including health insurance, 401(k) matching, tuition reimbursement, paid parental leave, and merit-based incentives. This fully remote position emphasizes fostering professional growth through the design and implementation of organization-wide training programs. Responsibilities include coordinating learning initiatives, updating materials for compliance and relevance, and collaborating with departments to align training with strategic goals. The role requires developing soft-skills courses, managing training calendars, and integrating e-learning tools to enhance engagement and adaptability during organizational changes.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Data Operations Consultant
The Data Operations Consultant role offers a base annual salary range of $90,800 to $151,300, with additional compensation potential through incentive plans and bonuses, alongside comprehensive health and welfare benefits. This remote position focuses on managing digital data operations for clients in the life sciences and pharmaceutical sectors. Responsibilities include overseeing data sourcing, onboarding, and quality control processes to ensure accurate reporting and measurement deliverables. The consultant collaborates with cross-functional teams to define project specifications, troubleshoot data discrepancies, and optimize data transformation workflows. Key tasks involve analyzing acquired datasets, proposing system improvements, and maintaining documentation for reporting inventories to uphold data validity and transparency.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.