Customer Support Specialist
Estimated: $37.5K – $47.2K a year. The virtual position offers an hourly rate of $20.00-$28.80 with a comprehensive benefits package focused on employee well-being. The role requires availability Monday through Friday from 8:30 AM to 5:00 PMThe Support Specialist position requires an individual who can excel in providing exceptional customer service while managing operational responsibilities. They will assist users in navigating the platform, troubleshooting issues, and ensuring optimal utilization of all functionalities. Working closely with the engineering team, they will help diagnose and resolve technical challenges promptly. The role also involves creating and maintaining comprehensive support documentation and resources to enhance the user experience.
The ideal candidate should possess strong technical aptitude with the ability to quickly adapt to new software and technological changes. They must demonstrate excellent analytical and problem-solving capabilities, coupled with outstanding communication and interpersonal skills. This role is ideal for someone passionate about technology, customer service, and healthcare innovation.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
EdTech Product Support
This EdTech support position offers a competitive hourly rate of $24-26.44, comprehensive health and dental benefits, unlimited paid time off, a 401(k) match, $1,000 annual professional development stipend, and 12 weeks of paid parental leave. The fully remote role follows Pacific time zone hours, with summer Friday half-days and year-end paid leave included. The Tier 1 Support Specialist will serve as the primary contact for K-12 school districts, managing technical support through multiple channels including phone, chat, and email. They will be responsible for troubleshooting and resolving technical issues, handling incoming support tickets, and maintaining detailed documentation of all customer interactions. When necessary, they will escalate complex issues to Tier 2 support while ensuring proper communication throughout the process. The ideal candidate should possess at least one year of technical support experience, though this is not mandatory. They should demonstrate basic IT and networking knowledge, strong problem-solving abilities, and excellent communication skills, particularly in explaining technical concepts to non-technical users. The role requires someone who can thrive in a fast-paced environment while maintaining high customer satisfaction levels.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Workforce Planning Specialist, Suicide Prevention Center
This remote position offers a competitive hourly rate of $26.37-$30.33, following a Monday through Friday schedule from 8:30 AM to 5:00 PM PST. As a nonprofit organization focused on mental health and crisis care, the employer provides comprehensive benefits while serving nearly 200,000 people annually through their mental health, crisis care, and substance use services. The ideal candidate should have at least one year of interviewing experience, with administrative experience being a plus.
They must demonstrate strong project management abilities, exceptional communication skills, and the capacity to handle multiple tasks simultaneously while meeting deadlines. A high school diploma or equivalent is required. The role requires someone who can work effectively within complex systems while maintaining a commitment to team objectives and organizational philosophies.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Student Safety Analyst
This fully remote position offers a $50,000 annual salary, comprehensive health, dental, and vision insurance, a 401(k) match, unlimited paid time off, and a $1,000 professional development stipend. Additional benefits include 12 weeks of paid parental leave, summer Friday half-days, and a full week of paid leave at year-end. The role follows a Friday to Tuesday schedule from 7 AM to 3:30 PM Central time.
The Student Safety Analyst will work at the intersection of education and technology, monitoring and assessing AI-flagged online activity to protect K-12 students. The position involves making critical decisions about potential safety threats, implementing response protocols, and maintaining detailed documentation of cases. They will communicate directly with school districts about concerns and collaborate with the Student Safety Group to enhance safety protocols while contributing to the improvement of AI safety systems.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Provider Service Representative
The virtual position offers an hourly rate of $20.00-$28.80 with a comprehensive benefits package focused on employee well-being. The role requires availability Monday through Friday from 8:30 AM to 5:00 PM. The Associate Provider Service Representative will serve as a liaison between internal and external customers in the healthcare sector, primarily handling Department of Health audit calls. Their responsibilities include responding to customer inquiries promptly and professionally, performing accurate data entry, and managing multiple databases simultaneously.
The role requires clear communication of policies and procedures, comprehensive understanding of all business lines, and ongoing member education about benefits and procedures. The ideal candidate should possess a high school diploma or equivalent with 1-3 years of customer service or relevant office experience. They must demonstrate strong problem-solving abilities, excellent interpersonal skills, and proficiency with Microsoft applications.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.