Customer Service Representative
This remote Customer Service Representative position offers a competitive salary range of $50,000-$58,000 annually, along with comprehensive benefits including paid vacation, personal, and sick time, over 10 paid holidays yearly, a 403(b) retirement plan, medical, dental and vision insurance, and employer-paid life insurance. The role involves providing customer service support for a newly launched event management software platform, serving 340,000 members. The position requires residence in the Pacific time zone and demands a dedicated home office space for focused work. Working hours average 40 per week, distributed across all seven days including weekends during wrestling season. The representative will be expected to develop expert-level knowledge of the software to provide real-time support to members managing tournaments. Key responsibilities include direct customer assistance, collaboration with team members on complex issues, participation in ongoing training, performance management according to KPIs, creation of training materials, and occasional regional travel for event support. Additional requirements include proficiency in Microsoft Office, spreadsheet applications, excellent time management skills, and the ability to work independently while adapting to a fast-paced environment with varying shifts.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Onboarding Specialist
Estimated: $41.6K – $53.6K a year. The role of a Customer Onboarding Specialist focuses on guiding clients through the initial stages of platform adoption, ensuring they possess the tools and knowledge to achieve business success. This position emphasizes a comprehensive benefits package prioritizing health and financial security, including medical, dental, and vision coverage, extended health and disability plans, retirement savings with employer contributions, health spending accounts, and flexible paid time off. Central to the role is addressing client inquiries via support tickets and video calls, resolving technical challenges, and proactively monitoring onboarding progress to preempt obstacles. Specialists collaborate closely with development teams to document system issues, communicate updates, and refine platform functionality. Mastery of the platform’s features is critical, requiring continuous learning to stay abreast of updates. Resilience under pressure and a positive attitude enable specialists to navigate high-stakes scenarios while maintaining client trust. By fostering seamless transitions and advocating for customer needs, the specialist ensures clients feel supported, driving long-term satisfaction and operational efficiency. Their work bridges technical solutions with user experience, cementing the foundation for mutual growth and sustained success.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Service Team Lead
The position of Customer Service Team Lead emphasizes a robust compensation and benefits structure designed to support employee wellbeing and financial security. The role offers a salary range of $35,000 to $45,000, augmented by monthly performance incentives, alongside comprehensive benefits such as generous paid holidays, a winter shutdown week, and extensive leave policies. Health coverage includes medical, dental, and vision plans with no co-pay telehealth options, health savings and flexible spending accounts enriched by employer contributions, and company-paid life, disability, and AD&D insurance. Additional perks feature a 401(k) match with immediate vesting, internet and gym reimbursements, on-demand pay access, and provided work equipment. Central to this role is leading a team of representatives, managing escalations, and ensuring client satisfaction through advanced problem-solving. Responsibilities include mentoring staff, conducting training, maintaining knowledge bases, and collaborating across departments to resolve complex issues. Candidates must demonstrate exceptional communication, empathy, and strategic thinking to de-escalate conflicts, drive team performance, and adapt to dynamic environments. Technical proficiency in customer service tools, strong organizational skills, and the ability to meet KPIs are critical.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Dispatcher
This fully remote Dispatcher position offers an hourly wage of $15.00 with a day shift schedule. This entry-level role involves handling branch-specific tasks and company-wide responsibilities from a remote setting based in Chantilly, VA. The position focuses on managing incoming communications and database operations, reporting directly to a local branch manager. Core responsibilities include promptly answering and directing calls through a call flow program, maintaining high customer service standards, processing call-in requests according to company guidelines, updating multiple databases, dispatching emergency service personnel for assignments, and conducting database audits for accuracy. The role requires no supervisory duties but demands strong attention to detail and efficient task management. Essential skills include pleasant phone manners, proficiency in reading and interpreting documents, ability to write routine reports and correspondence, and competence with database management, internet, spreadsheet, and word processing software.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
East Coast Calendar Assistant
This remote Calendar Assistant position offers an hourly rate of $20-$23, along with comprehensive benefits including health, vision, and dental coverage for employees and dependents, wellness and mental health benefits, flexible paid time off, equity options, 401k access, home office setup, and monthly stipends for internet/phone expenses. This full-time role focuses on managing relationships with court reporters across various markets, reporting to the Court Reporter Manager. The position involves high-volume scheduling and administrative duties, requiring excellent coordination and problem-solving skills.
Key responsibilities include developing relationships with court reporters, using scheduling tools for depositions, managing rate discussions, analyzing job pipelines for recruitment, collaborating with marketing on talent acquisition, tracking assignment deadlines, ensuring timely transcript delivery, and designing quality service delivery programs. While prior court reporting agency experience is preferred but not required, the ideal candidate should be proficient with both Mac and PC systems, have CRM experience or willingness to learn, possess outstanding customer service and communication skills, and demonstrate strong organizational abilities.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.