Customer Service Escalation Specialist
This remote Customer Service Escalation Specialist position offers an hourly compensation between $23.08 and $26.44, with the opportunity to work entirely from home. The role requires a Florida Insurance license (2-20 or 20-44) and includes full benefits package. The specialist will be responsible for managing escalated phone calls, researching complex transactions, making reinstatement decisions for policies canceled due to non-payment, and responding to internal departmental emails. They must demonstrate strong analytical abilities, excellent time management, and superior communication skills in both written and verbal forms. The position involves conducting quality reviews of customer service interactions, identifying procedural improvements, and recommending system enhancements to optimize customer experience and retention. Bilingual capabilities in English and Spanish are considered advantageous, as is experience in training and documentation. The role demands a detail-oriented professional with a proactive mindset who can maintain high productivity while working independently from home. The specialist will play a crucial role in problem-solving and decision-making beyond standard guidelines, contributing to the overall efficiency of the operations customer service team.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Experience Associate
The Customer Experience Associate position in Oncology offers a salary range of $21.50 – $25.00 USD per hour for a fully remote role based in San Carlos, CA, with flexible scheduling that may include evenings and weekends. This full-time position includes comprehensive benefits and requires no travel. The associate serves as a crucial link between medical professionals, patients, and internal teams, primarily handling inbound customer calls and managing multiple work queues. The role requires a private workspace to protect patient health information (PHI) and demands a minimum of three years of customer service experience or a two-year degree, though an undergraduate degree is preferred. The professional in this position will handle sensitive oncology-related customer interactions, requiring extensive knowledge of testing procedures, turnaround times, and proper documentation protocols. Key responsibilities include managing customer inquiries, supporting territory managers, processing exceptional cases, and maintaining accurate records.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Records Specialist
$20 – $25 an hour. This Records Specialist position offers full-time remote employment with flexible morning shifts starting at either 8AM or 9AM local time, operating on an hourly pay basis. Benefits include standard healthcare and remote work provisions. The specialist works within a patient operations team focusing on assembling comprehensive personal health records that contribute to medical research advancement. The role demands meticulous attention to detail in managing health information requests, documentation, and follow-up with healthcare organizations. Core responsibilities include generating and tracking medical record requests, maintaining detailed documentation in ticketing systems, and ensuring all processes comply with healthcare privacy regulations. The ideal candidate should possess strong healthcare operations experience, demonstrate persistence in obtaining patient health information, and excel at creative problem-solving. They must be capable of working both independently and collaboratively while managing multiple priorities effectively.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Case Assistant
This full-time Case Assistant position at a San Diego-based personal injury firm offers an hourly compensation of $25.00-$27.00, along with comprehensive benefits including medical, dental, vision, 401k, childcare reimbursement, transportation reimbursement, and paid parental leave. Located in the Camino De La Reina area, the role seeks a bilingual professional to support the personal injury team. The Case Assistant’s primary responsibilities include managing sensitive client communications, handling electronic document management, and coordinating multiple time-critical projects. The position demands a detail-oriented individual who can effectively balance empathy with professionalism when dealing with clients under stress. The ideal candidate should demonstrate strong organizational abilities, reliable work habits, and excellent time management skills to meet tight deadlines. Success in this role requires someone who can work independently while maintaining clear communication channels, knowing when to seek clarification on complex issues.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Patient Advocate
This Patient Advocate position offers an hourly rate of $19.47 with comprehensive benefits including unlimited PTO (minimum 20 days encouraged), 16 weeks paid parental leave, 100% 401(k) matching up to 3%, and full health benefits starting from the first month of employment. The fully remote role requires a private workspace and focuses on supporting patients through medical billing processes via multiple communication channels. The advocate serves as a critical link between patients and healthcare providers, managing 60-80 daily calls, handling live chats and emails, and overseeing the entire billing process. The position requires 2-3 years of customer service experience and 1-2 years of medical billing or healthcare experience, with proficiency in various electronic medical record systems. The ideal candidate should demonstrate strong communication skills, attention to detail, and the ability to navigate multiple systems efficiently. Key responsibilities include payment processing, insurance follow-ups, and meeting satisfaction and collections metrics.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.