Customer Service Representative
The position offers an hourly wage of $16.00 to $28.85, along with comprehensive benefits including a 401k contribution, stock purchase options, and incentive programs. All benefits are subject to eligibility requirements. This full-time remote customer service role requires 40 hours per week, with shifts available between 10:30 AM and 10:00 PM CST, Sunday through Saturday. The position begins with six weeks of paid virtual training: five weeks in a classroom setting and one week of on-the-job training, conducted Monday through Friday from 8:30 AM to 5:00 PM CST.
The representative will handle incoming calls related to prescription benefits, eligibility questions, and medication delivery scheduling. Key responsibilities include guiding customers through their prescription benefits, documenting information in computer systems, and resolving complex issues while managing multiple databases. The role requires a high school diploma or GED, customer service experience in a call center environment, and the ability to work flexible schedules including occasional overtime. Candidates must be 18 or older and able to work remotely from anywhere in the U.S. The position demands strong computer navigation skills, the ability to maintain a dedicated work space, and access to high-speed internet.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Office Support Specialist
The remote Office Support Specialist position offers an hourly rate of $25.30, along with health insurance, retirement plan options, and flexible work hours. This administrative role encompasses a range of support duties across company departments. The specialist will manage calendars, coordinate meetings and conferences, handle communications, maintain records through data entry, and provide general administrative assistance as needed.
The ideal candidate should have prior experience as an office assistant or in a similar position, demonstrating proficiency in Microsoft Office suite. Essential qualities include strong organizational abilities, effective time management, and excellent communication skills. The role requires someone who can work independently while efficiently prioritizing multiple tasks. Working remotely, the specialist will need to demonstrate self-motivation and the ability to maintain productivity while managing various administrative responsibilities from a home office environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Insurance Analyst
The Insurance Analyst position offers competitive compensation and a comprehensive benefits package including medical, dental, and vision coverage, paid time off, and retirement plans with employer matching. This role focuses on analyzing insurance medical necessity requirements and benefits to ensure claims meet quality and efficiency standards. The position requires a detail-oriented professional with a minimum of a high school diploma or GED equivalent, along with excellent communication and keyboarding skills. The ideal candidate will possess working knowledge of medical and insurance terminology, demonstrated ability to analyze and explain insurance requirements, and familiarity with insurance regulations and billing procedures. Key responsibilities include evaluating medical necessity criteria, verifying insurance coverage, and processing claims according to established protocols. This role offers opportunities for professional growth in the healthcare insurance industry while contributing to optimal patient care outcomes through proper claims management.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Resolutions Associate
The Resolutions Associate II position offers a competitive salary ranging from $60,000 – $80,000 in select states (CA, WA, NY, NJ, CT) and $53,000 – $73,000 in other U.S. states. The comprehensive benefits package includes fully subsidized medical coverage for employees and dependents, dental and vision insurance, monthly stipends for health, wellness and technology expenses, and equity rewards. Working remotely, this role focuses on maintaining and improving quality standards within a contact center environment. The position requires 1-2 years of contact center or quality analyst experience, with key responsibilities including developing and managing knowledge systems, conducting quality audits, and analyzing performance metrics. The ideal candidate will possess excellent communication skills, strong analytical abilities, and a customer-focused mindset. Core duties involve editing and creating content for agent resources, participating in monthly calibration meetings, auditing vendor Quality Analysts, and preparing detailed quality reports for management review.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Growth and Operations Junior Associate
This Growth and Operations Junior Associate position offers a salary range of $55,000-$59,000 along with comprehensive benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off. The full-time role combines healthcare navigation, patient communication, and operational coordination within the mental health services sector. This position focuses on connecting eligible families with mental health care services, requiring an individual who can navigate sensitive conversations with empathy while maintaining strong organizational skills. The ideal candidate will possess previous experience in patient or customer relations, preferably in healthcare, along with exceptional listening abilities and attention to detail. Core responsibilities include patient outreach and screening, appointment scheduling and management, coordination with Medicaid support systems, and process development for multi-state operations. The role demands someone who can effectively communicate with frustrated families who have faced previous barriers to care access, while simultaneously managing the logistical aspects of healthcare coordination.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.