Customer Service Representative
Pay and benefits: $15.00/hr for non-bilingual and $16.00/hr for bilingual positions. Performance incentives available. Comprehensive health plan after 90 days. Employee wellness and engagement programs. Paid training in a state-of-the-art video environment. Opportunity for career growth, with 90% of leaders starting as Customer Service Representatives. This work-from-home Customer Service Representative position in the healthcare sector offers an opportunity to join a team focused on shaping careers and providing excellent customer service. The role involves answering incoming calls, conducting research to resolve customer issues, documenting calls, and communicating professionally and empathetically.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Customer Support Specialist
Pay and benefits: Salary range of $20-$30 per hour. Comprehensive benefits package including medical, dental, and vision coverage; 401k with company match; paid life and disability insurance; PTO, floating Diversity Day, and paid holidays; parental bonding leave; tuition reimbursement; and employee assistance program.
The Customer Support Specialist (CSS) role is a crucial position within the company’s Customer Success infrastructure, focusing on providing exceptional service and support to customers. This position involves handling a high volume of inbound customer interactions through various channels, including phone, email, and fax. The CSS is responsible for resolving customer inquiries, managing orders and shipments, addressing billing and warranty questions, and maintaining customer accounts.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Customer Support/Data Entry
The Customer Support Coordinator (CSC) / Intake Coordinator (IC) is a hybrid role combining customer support and data entry functions. This position involves handling inbound and outbound customer service inquiries via telephone from patients, prescribers, insurance companies, pharmacies, and internal partners. The role requires creating and editing patient records in the database system, initiating outbound calls, and managing incoming referrals. Key responsibilities include resolving customer inquiries, conducting benefit investigations, and documenting all interactions in the database. The ideal candidate should have a high school diploma or equivalent, with one or more years of experience in a fast-paced call center environment.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Data Entry Specialist
The Data Entry Specialist role is a crucial position that supports multiple clients, including product manufacturers, physicians, patients, and internal customers. Working under the supervision of a Supervisor and Manager, this professional is responsible for maintaining efficient systems to ensure timely and accurate information dissemination. Key responsibilities include managing the intake of program-specific correspondence, logging information into databases, and triaging mail to appropriate team members. The specialist conducts payer research, manages territory assignments, and may assist with inbound calls. Daily tasks involve distributing reports to various stakeholders and maintaining positive working relationships with colleagues and management.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Patient Advocate Specialist
Full-time position with medical, vision, dental, 401K, and paid time off benefits. Hours are Monday-Friday, 8:00am-4:30pm. This is a remote work opportunity with entry-level status and potential for growth within the company. The Patient Advocate Specialist role focuses on resolving account balances for medical services by screening patients for eligibility in state, county, and federal assistance programs. Key responsibilities include contacting patients via telephone, identifying their needs, and guiding them through the application process for appropriate assistance programs. The specialist must provide detailed instructions, ensure deadlines are met, and maintain thorough documentation in the company’s system.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.