The role offers a competitive salary range of $41,000-$58,000 USD with flexible time off, company-paid medical, dental, and vision coverage, FSA/HSA options, and a 401k match. Additional benefits include parental leave, adoption reimbursement, pet insurance, and wellness memberships. Work schedules are available across different time zones, from 8:00 AM to 5:00 PM Pacific Time, 9:00 AM to 6:00 PM Mountain Time, and 11:00 PM to 8:00 PM Eastern Time.
The Customer Support Advocate position presents opportunities for career growth and internal advancement, with advocates having the highest rate of internal transfers within the organization. The role involves becoming a subject matter expert in software support, providing assistance through multiple channels including phone, chat, email, and screen-sharing sessions. The ideal candidate should possess strong people skills, demonstrating empathy, patience, and confidence while interacting with diverse personality types. They must be self-motivated, capable of mastering complex software, and skilled in problem-solving and troubleshooting. The position requires someone who can thrive in a feedback-oriented culture and adapt to a rapidly changing environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.