Customer Service Representative
$18 an hour. The position offers competitive pay and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plans, life insurance, and opportunities for professional growth. Additional perks include a wellness program, work-from-home flexibility, a consistent schedule, paid time off, and engaging company events. This role requires resilience and a positive attitude to navigate challenging calls while maintaining high standards of customer service.
The Customer Service Representative is responsible for managing inbound and outbound calls, educating customers about their warranties, and addressing their inquiries. This role focuses on simplifying the complex world of automotive warranties and enhancing customer satisfaction through effective communication and problem-solving. Candidates should be passionate and goal-oriented, possessing excellent verbal and written communication skills to engage with diverse audiences confidently. The ability to thrive in a fast-paced environment, work collaboratively in a team, and handle time-sensitive tasks is essential.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Clinical Experience Assistant
The Clinical & Field Experience Assistant position offers a pay range of $18.02 to $26.15 per hour and includes comprehensive benefits such as medical, dental, vision, telehealth, and mental healthcare coverage. This full-time remote role requires collaboration with students, personnel, and external professionals to facilitate placement and compliance efforts. The assistant will negotiate partnerships with health facilities, communicate expectations regarding onboarding processes, and guide students through compliance requirements. Strong organizational skills, attention to detail, and effective communication are essential for success in this role. Candidates must possess a high school diploma or GED, with a preference for those with an associate degree or relevant experience in clinical placement or higher education. The role demands proficiency in Microsoft Office and Adobe products, along with the ability to work independently and as part of a team. Physical requirements include prolonged periods of sitting and the ability to lift up to 15 pounds. The position also offers flexible paid time off, 11 paid holidays, and up to 12 weeks of parental leave.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Onboarding Specialist
Estimated: $46.6K – $55.6K a year. The Onboarding Specialist role is essential for ensuring a positive customer experience by guiding new clients through the integration of a technological platform. This position offers competitive compensation, including a base salary, performance bonuses, health insurance, retirement options, and opportunities for professional development. The specialist acts as the primary point of contact, conducting personalized kick-off calls and providing detailed product demonstrations tailored to each client’s needs. They master the platform to consult on best practices, identify performance improvement opportunities, and present upsell options that enhance client success.
They must be self-motivated, capable of managing success metrics independently, and adept at handling multiple client interactions efficiently. Organizational skills, innovative thinking, and a commitment to client retention are crucial for success in this dynamic role. Ultimately, the Onboarding Specialist plays a vital role in fostering long-term client relationships and maximizing the value clients derive from the platform.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Underwriting Support Specialist
$49,000 – $93,000 a year. The Underwriting Support Specialist serves as the primary contact for small commercial business inquiries, providing high-quality customer service to agents, brokers, and underwriters through phone and chat communication. This role requires advanced knowledge and skills to address complex account issues, solve problems, and offer technical support while fostering a culture of continuous improvement. Responsibilities include applying expertise in small commercial segments to ensure first contact resolution, explaining new or revised products to stakeholders, and engaging with key agencies for insights. The specialist is also responsible for following up with customers to resolve issues and participating in problem-solving activities to enhance the customer experience.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Support Services Analyst
$46500 – $81250. The Support Services Analyst is responsible for providing exceptional assistance to customers via phone, chat, and email. This role involves responding promptly and professionally to incoming support requests, documenting all customer interactions in the case tracking system, and utilizing troubleshooting skills and product knowledge to resolve low-complexity support tickets. Analysts may escalate issues to higher-level colleagues when necessary, ensuring timely resolution within agreed service level agreements (SLAs).
Key responsibilities include exceeding customer expectations through world-class service, managing multiple tasks effectively, and creating knowledge base articles to assist customers and colleagues. Analysts are expected to document cases clearly, summarizing issues, customer impact, troubleshooting steps, and current status.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.