Customer Support Specialist
The Customer Support Specialist position offers a competitive base salary ranging from $45,000 to $50,000 annually, along with comprehensive benefits including medical, dental, and vision coverage, 120 hours of paid time off, and 100% 401(k) matching up to 4%. This role allows for flexibility in work environments, accommodating on-site, hybrid, and fully remote options, with a standard Monday to Friday daytime schedule.
The ideal candidate is an outgoing and motivated professional who excels in delivering exceptional customer experiences. They will serve as the first point of contact for customers, addressing inquiries via phone, email, and chat. Responsibilities include resolving basic issues, providing timely follow-ups, and maintaining thorough documentation of customer interactions. The Specialist must possess strong communication skills, empathy, and the ability to multitask effectively across various support channels. A commitment to teamwork and problem-solving is essential, as is the ability to navigate stressful situations with composure.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Claims Call Center Representative
The Claims Call Center Representative position offers a competitive hourly wage ranging from $17.21 to $18.50, along with eligibility for a short-term incentive bonus of 5%. Employees benefit from an annual merit increase, generous paid time off, a 401(k) match, and comprehensive medical, vision, and dental coverage. This role is fully remote, allowing employees to work from home within the United States.
The ideal candidate is a confident, outgoing, and self-motivated individual passionate about customer service. Responsibilities include processing clients’ first notice of loss claims via various reporting options, resolving complex inquiries, and collaborating with internal and external clients to exchange information and clarify issues. The representative will also provide feedback to enhance customer care quality and ensure compliance with company policies. Basic qualifications include a high school diploma, at least six months of customer service experience, and data entry skills.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Care Coordinator
The Care Coordinator position offers a competitive hourly wage ranging from $18.10 to $25.80, with various benefits including medical, dental, and vision coverage, a paid time off plan, a health savings account, a 401(k) savings plan, and access to wages before payday. This full-time remote role requires a dedicated workspace with a high-speed internet connection and flexibility to work shifts between 7:00 AM and 7:00 PM CST, Monday through Friday.
The Coordinator supports patient access to therapy through Reimbursement Support Services, guiding patients through their therapy journey. Responsibilities include managing patient referral intake, investigating health insurance benefits, and proactively liaising with insurance payers, specialty pharmacies, and support organizations to facilitate timely coverage and product dispensing. The Coordinator addresses complex inquiries, maintains compliance with company policies, and ensures a positive patient experience. Candidates should have 1-3 years of experience, a high school diploma or equivalent, and the ability to handle sensitive information discreetly.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
HR Analyst
The HR Analyst position offers a starting salary of $75,000 annually and is designed for candidates residing in the Eastern or Central Time Zones. This role presents an excellent opportunity to support a mission-driven organization dedicated to helping children with autism, with exceptional growth potential. The HR Analyst will focus on data analysis and reporting, developing and maintaining dashboards to track key HR metrics and compensation trends. Responsibilities include collecting, analyzing, and interpreting HR data related to employee demographics, performance, turnover, and compensation. The analyst will identify process improvements to enhance data accuracy, create ad-hoc reports, and conduct in-depth analyses to identify trends within HR and compensation data. They will also prepare and present findings and recommendations to management and stakeholders.
Qualifications include a preferred bachelor’s degree, 3-5 years of relevant experience, and strong analytical, communication, and organizational skills. The ideal candidate will demonstrate adaptability, problem-solving abilities, and a collaborative spirit, thriving in a fast-paced environment while effectively managing multiple priorities.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Part Time Member Support Assistant
The Part-Time Member Support Assistant position offers an opportunity to provide customer support for NCSA College Recruiting, the largest college recruiting platform for student-athletes. This role, which requires candidates to be available for 25-29 hours per week, focuses on assisting with membership maintenance through daily communication with student-athletes and their families. Responsibilities include onboarding new members via outbound calls, managing inbound inquiries through phone, email, and text, and coaching student-athletes on maximizing their recruiting potential.
Candidates should possess exceptional customer service skills, be organized and detail-oriented, and demonstrate a strong work ethic with a team-oriented mentality. Proficiency in Microsoft Word, Excel, and Outlook, as well as excellent writing and conversational skills, are essential. A passion for college athletics and availability on weeknights and weekends are also required. Preferred qualifications include prior experience in sports and bilingual abilities.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.