Customer Service Rep, Clinical
The position offers full-time and part-time employment opportunities, starting at $15 per hour with potential for $16 per hour within the first year, plus merit. Additional bonuses are available based on performance at 6, 12, and 24 months. The role is remote, requiring a designated work area, reliable internet, and the ability to participate in video meetings.
The job involves answering incoming calls professionally and courteously, recording information, using proprietary systems to assist callers, and transferring complex queries to appropriate departments. The role requires meeting or exceeding key performance indicators and managing time efficiently. Other duties include attending meetings, documenting calls, and responding to customer requests.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Refund-Payment Processor
This full-time Payment Poster position offers a pay range of $17.69 – $21.31 per hour, with an expected 40-hour work week from Monday to Friday, 8:00 am – 5:00 pm. The role comes with a comprehensive benefits package, including dental, health, vision, and life insurance, paid time off, and a 401(k) plan with matching.
The Payment Poster is responsible for processing daily payment files, correcting errors, and resolving reconciliation issues. Key tasks include interpreting remittance codes, assessing explanation of benefits (EOBs) from insurance companies, processing insurance credit card payments, posting patient payments, and handling other payment-related duties as assigned.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Customer Service Rep
This full-time Customer Service position offers a competitive salary, along with a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and retirement benefits. The role involves providing customer service within a hospital revenue operations team, focusing on patient billing issues, complaints, and payment plans.
The position requires resolving customer issues, documenting interactions, and tracking trends. It also involves assisting in training new team members and handling communications and follow-ups related to customer service. The role reports to the Supervisor of PFS Customer Service and entails adherence to regulations, compliance programs, and ethical standards.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Account Services Representative
This full-time Account Services Representative position offers an estimated hourly wage of $22.00 – $25.00, along with annual bonus opportunities. Benefits include a 401(k) plan with a company contribution and match, vacation time, sick leave, personal time, and floating holidays.
The role involves answering calls and emails from policyholders, brokers, and group office personnel, focusing on delivering high-quality customer service to retain group premium income. Key responsibilities include handling inquiries on implementation, enrollment, and billing, analyzing submitted data, and providing training on business processes. The representative will excel in service recovery and foster strong relationships with business partners.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Claims Representative
The Claims Representative I position offers a competitive salary of approximately $22.02 to $28.62 per hour, plus additional elements like a sign-on bonus, long-term incentives, and annual bonuses. The role includes a comprehensive benefits package with health, life, and dental insurance, a 401(k) plan with a 6% company match, and a pension package. Employees receive 10 vacation days, 10 sick days, and 9 paid holidays, along with wellbeing initiatives and professional development support.
This position involves setting up, researching, reviewing, and processing non-contestable claims, ensuring compliance with productivity and quality standards. Responsibilities include confirming insurance coverage, handling beneficiary changes, and resolving claim issues. The role requires effective communication with claimants, attorneys, agents, and other stakeholders. The Claims Representative also needs to identify and prevent potential fraudulent claims, follow regulatory requirements, and support team productivity.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.