Customer Service Representative
The remote customer service position offers a salary range of $29,250 – $47,000 per year with equal employment opportunity benefits and accommodations for individuals with disabilities. The role encompasses front-line customer support for consumer and business clients in the financial services sector. Representatives handle product inquiries, account services, transaction processing, and technical support, including mobile device troubleshooting. They are expected to maintain service excellence while adhering to company policies and regulatory requirements. The position requires a Bachelor’s degree or equivalent work experience, with preference for background in mobile device support, financial services, or retail sales. Key competencies include strong analytical and problem-solving abilities, effective communication skills, and proficiency in computer operations. Physical requirements include the ability to lift up to fifty pounds and perform basic office tasks. The role demands teamwork capability while maintaining independent work ethics, with responsibilities extending to targeted product sales during client interactions.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Yield Support Specialist
The position offers $17.50-$19.50 per hour with comprehensive benefits including medical, dental, vision, life insurance, 401(k), paid family leave, 9 holidays, and 17-27 days PTO annually. Overtime pay is available for hours exceeding 40 per week. The Yield Support Specialist role operates under direct supervision within the Data Mining and Coordination of Benefits department. This administrative position supports audit operations through data entry, file management, and report generation.
Key responsibilities include facilitating responses to inquiries, ensuring vendor compliance with quality standards, and maintaining regulatory requirements including HIPAA. The position requires 0-1 years of experience or a high school diploma, with preference for 1-2 years of administrative support and billing/coding experience. Proficiency in Microsoft Office applications is essential. The role demands strong communication skills and ability to work both independently and collaboratively. Work conditions include maintaining a dedicated secure workspace with high-speed internet, primarily in a stationary position with repetitive motions.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Certification Analyst
The position offers $23.22 per hour with comprehensive benefits including multiple medical plans (one with $0 employee premium), dental, vision, 401(k) with immediate vesting and company match, generous PTO, and 11 paid holidays. The Analyst I role focuses on analyzing and classifying websites, products, and merchants for compliance and risk assessment. Using open-source intelligence and proprietary tools, analysts investigate certification applicants, review website content, and conduct background checks to maintain ecosystem safety. The position requires strong analytical skills, attention to detail, and proficiency with data analysis tools like Excel and Google Sheets. Physical requirements include prolonged computer work with close visual acuity, keyboard usage, and clear verbal communication capabilities. The role demands someone with excellent time management, independent decision-making abilities, and strong written and verbal communication skills.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Entry Level Help Desk Support
The remote help desk position offers $34,703-$52,054 annually with competitive benefits. The role operates Monday-Friday from 12:00pm-9:00pm EST. The entry-level IT support position serves as part of a 10-member team providing tier-one technical assistance to company employees and contractors across the US and Canada. Primary responsibilities include handling phone calls, resolving technical issues, and managing incident queues. Requirements include US citizenship, high school diploma/GED, and minimum one year of help desk experience with proven skills in at least two areas: IT troubleshooting, customer service, Active Directory, internet connectivity, or hardware/software support. Preferred qualifications include an IT-related associate’s degree, A+/Net+ certification, and Microsoft Office proficiency.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Success Manager
The position offers competitive salary with comprehensive benefits including multiple medical plans (one with $0 premium), dental, vision, 401(k) with immediate vesting and company match, generous PTO, and 11 paid holidays. The Customer Success Manager role focuses on managing client relationships and driving product adoption through proactive engagement. Key responsibilities include collaborating with Key Account Managers, analyzing customer data, hosting calibration calls, managing onboarding, and resolving client issues. Requirements include a bachelor’s degree or equivalent experience, 5+ years in account management (preferably in tech/fintech), and strong proficiency with CRM tools. The ideal candidate should demonstrate excellent communication skills, independence, and problem-solving abilities. The remote position requires US-based candidates and does not offer visa sponsorship.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.