Customer Success Manager
This job posting describes a remote Customer Success Manager position in the US. The role offers a competitive salary range of $75,000 to $90,000 annually, along with comprehensive benefits including equity, flexible hours, generous time off, 401(k), health savings account, paid leave for family expansion, and various wellness perks. The ideal candidate will have 3+ years of experience in customer-facing account management or SaaS support, with a preference for experience in AEC, life sciences, or financial services. The position requires excellent communication skills, product expertise, and the ability to manage strategic customer relationships. Key responsibilities include developing success plans, conducting business reviews, resolving escalated issues, and fostering product adoption. The company values invested relationships, fiscal prudence, and candid conversations.
The role involves some travel (approximately 10%) and requires a team player capable of high performance in a dynamic environment. The company aims to create opportunities for talented individuals to make an impact by protecting valuable data for its growing customer base.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Customer Support Associate
This job posting describes a Customer Experience Associate position with a salary range of $20 – $24/hour plus bonus and benefits. The comprehensive benefits package includes health, dental, and vision plans, 401k matching, and unlimited PTO. For in-office employees, additional perks include daily lunch, snacks, coffee, and commuter benefits. The role involves using an online chat platform to provide excellent customer service, answer questions about the company’s app, assist members with their accounts, and solve general issues. Key responsibilities include guiding members on maximizing their Premium Memberships, escalating technical issues, drafting support articles, and providing feedback on beta features. The position requires working a regular schedule that includes weekends.
The ideal candidate should have an interest in personal finance, strong communication skills, empathy, proactive problem-solving abilities, efficient workflow management, initiative, and self-motivation. Customer service experience in a B2C tech company is considered a plus. The company’s mission is to empower people to live their best financial lives by offering a unique understanding of finances and valuable services that save time and money.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Care Experience Specialist
This job posting describes a Care Experience Specialist position with a salary range of $45,000 to $55,000 per year, along with comprehensive benefits for full-time, exempt employees. The role involves providing support and care coordination for clients and families in a mental health treatment program. Key responsibilities include answering inbound communications, acting as a liaison between patients and internal teams, supporting client-related requests, managing client schedules, and communicating aftercare resources. The position requires meeting specific KPIs such as call answer rates, issue resolution rates, and customer satisfaction scores.
The ideal candidate should have a high school diploma or equivalent, a minimum of 2 years of experience in a customer/patient support role, experience with Salesforce or equivalent CRM platforms, and contact center technology. Strong multitasking abilities, emotional intelligence, and knowledge of HIPAA policies are essential. Experience working with young adults and adolescents, preferably in a healthcare setting, is desired.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Seasonal Application Support Representative
This job posting describes a seasonal Application Help Desk Support Representative position with a pay rate of $14 per hour. The role is remote and available in several states across the US. The position offers potential for extension and opportunities for permanent roles within the company. Key responsibilities include providing support for students applying for admission to a premier academic partner, resolving inquiries, solving technical issues, and meeting interaction goals.
The ideal candidate should be at least 18 years old, pass a background check, have strong organizational and communication skills, and be adaptable to a fast-paced environment. The position requires availability for various shifts during the hours of operation (Saturday-Friday, 8am-1am Mountain Time), including early, mid, and late shifts of 8-10 hours.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Clinical Programs Specialist
This job posting describes a Clinical Programs Specialist position with a base salary range of $55,000 to $65,000. The role involves leading administrative and operational tasks to facilitate the execution of clinical programs and initiatives in a pharmacy benefit management (PBM) or healthcare setting. Key responsibilities include triaging incoming calls, conducting outreach, managing drug lists, supporting reporting requirements, and ensuring customer satisfaction. The specialist will work closely with the Clinical Care pharmacist team to implement various clinical programs such as pharmacogenomics, Medication Therapy Management (MTM), and drug utilization reviews. The ideal candidate should have an active, unrestricted pharmacy technician license and at least 2 years of experience in a clinical pharmacy setting, PBM, health plan, or related healthcare environment.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.