Customer Support Advocate
This job posting is for a remote Customer Support Advocate position in the US. The role offers an hourly wage of $21.64 and includes benefits such as premium medical, dental, and vision coverage, generous paid parental leave, flexible PTO, and monthly stipends for wellness, productivity, and learning. The ideal candidate has at least one year of customer service or early education experience, with a preference for live support experience. They should possess excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment. The role involves providing support to schools and parents through various channels, including chat, phone, and email.
The advocate will need to develop expertise in the company’s product, troubleshoot technical issues, and act as a voice for the customer. They will work cross-functionally with other teams to improve the overall customer experience and contribute to internal process improvements. Key responsibilities include maintaining established metrics, preparing for scheduled callbacks, and advocating for product improvements based on customer feedback.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Customer Success Manager
This job posting is for a remote Customer Success Manager position in the United States. The role offers an annual salary range of $47,400 to $65,400, potential variable pay based on set goals, and a comprehensive benefits package including health, dental, and vision insurance, flexible time off, and a 401(k) plan. The Customer Success Manager is responsible for maintaining customer relationships, driving retention, and ensuring satisfaction. Key responsibilities include communicating the company’s value proposition, demonstrating products, providing resources for best practices, identifying new sales opportunities, and acting as an escalation point for customer concerns.
The ideal candidate should possess strong persuasive, analytical, and interpersonal skills, along with excellent written and oral communication abilities. They must be customer-focused, able to prioritize multiple tasks, and capable of having difficult conversations that balance customer and company needs. The role involves conducting remote meetings, phone calls, and email communications to educate customers on product functionality and engage them with new features.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Reimbursement Analyst
Estimated: $52.8K – $66.9K a year. This job posting is for a Reimbursement Analyst position. The role offers a comprehensive benefits package. The Reimbursement Analyst will be responsible for analyzing payor contract information, performing reimbursement modeling, and managing various projects with different deliverables and timelines. Key responsibilities include reviewing and documenting payor contracts, identifying areas for process improvement, collaborating with team members on project implementation, and providing education and training to customers on product functionality and best practices.
The ideal candidate should have an Associate’s Degree (Bachelor’s preferred) and 0-2 years of experience in healthcare reimbursement in acute hospital care. They should possess basic knowledge of analytics, data science, and business intelligence tools, as well as excellent communication and presentation skills. Strong problem-solving abilities, analytical skills, and project management experience are essential. The role requires a highly organized individual with great attention to detail, who is results-oriented and capable of educating and mentoring both internal and external stakeholders.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Occupational Health Employer Relations Coordinator
This job posting is for an Occupational Health Employer Relations Coordinator position. The role offers an annual salary range of $50,000 to $85,000, depending on experience. The benefits package includes health, dental, and vision insurance for employees and dependents, disability and life insurance, a 401(k) retirement plan with employer match, paid time off, and various bonus opportunities.
The Occupational Health Employer Relations Coordinator will be responsible for managing client relationships and accounts within the occupational health sector. Key responsibilities include setting up and maintaining client accounts, managing referral panels, conducting client outreach, onboarding clients to the employer portal, and addressing client inquiries and issues. The role involves working closely with the Employer Relations Manager and other team members to ensure smooth client operations and service delivery.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Sales Support Assistant
This job posting is for a remote Sales Support Assistant position at a company. The Sales Support Assistant will be part of an integrated team supporting Sales Support Representatives, Order Management Coordinators, and Account Executives on a national basis. Key responsibilities include fulfilling special customer requirements, preparing weekly order status and shipping reports, managing order backlogs and open purchase orders, assisting with forecasting, and acting as a liaison for information from Legal, Credit, and Finance departments.|
The ideal candidate should have a high school education and at least one year of experience in a related area. Proficiency in Microsoft Office applications is required. Essential skills include excellent communication abilities, both written and oral, the ability to multi-task in a fast-paced environment, and strong attention to detail. The role demands someone who can work effectively both independently and as part of a team.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.