Customer Success Associate
Estimated: $40.6K – $51.4K a year. This role offers an exciting opportunity for a Customer Success Associate (CSA) with competitive pay and comprehensive benefits. The position is ideal for individuals early in their career or with some customer service experience, seeking growth in a dynamic environment. The CSA will play a crucial role in supporting Customer Success Managers (CSMs) by managing routine customer interactions and administrative tasks. Their responsibilities include contacting customers about past-due accounts, assisting with payment collections, and helping with account setup tasks. They will also coordinate account reviews, provide basic platform guidance, and collaborate with CSMs and the Support team to enhance customer experience.
The role focuses on improving customer retention, particularly for at-risk accounts. Qualifications include some professional experience in a customer-facing role, strong communication skills, attention to detail, and proficiency in Google Suite. Familiarity with Customer Engagement tools and Customer Success platforms is advantageous. The ideal candidate will possess a proactive attitude, willingness to learn, and ability to work effectively in a team.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Customer Service Specialist
This role offers a comprehensive benefits package and competitive compensation ranging from $38,900 to $72,200, with potential for an annual bonus based on performance. The Customer Service Specialist position is designed for individuals with strong problem-solving skills and a service-oriented mindset. The specialist will be responsible for providing timely and accurate customer service through various channels, handling inquiries related to account maintenance, billing, order status, and product feedback. They will use analysis and established procedures to resolve customer issues, interpret contracts, and mitigate recurring problems.
Key responsibilities include logging customer contacts, escalating inquiries when necessary, and maintaining high standards of quality and productivity. The ideal candidate will have customer service or contact center experience, excellent communication skills, and the ability to work effectively in a fast-paced environment. A high school diploma is required, with a bachelor’s degree preferred.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Customer Relationship Manager
This role offers an opportunity for an Associate Customer Relationship Manager to support and guide small and medium-sized businesses (SMBs) in a largely reactive capacity, with some proactive outreach. The position involves managing larger client portfolios with fewer touchpoints, engaging in pricing and contract negotiations, and providing on-demand support to ensure customer satisfaction and strengthen C-Suite relationships. Key responsibilities include identifying client service opportunities, coordinating service execution, and partnering with Customer Engagement teams to improve service levels.
The ideal candidate will have a bachelor’s degree or equivalent experience, with typically 2+ years of relevant experience. Essential skills include self-direction, ambition, a positive demeanor, outstanding interpersonal and communication abilities, and proficiency in Microsoft Office Suite. The role requires someone who can work effectively in a fast-paced, client-driven environment, quickly establish relationships with business owners and executives, and maintain continuous follow-up with clients.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Healthcare Billing Specialist
This entry-level Healthcare Billing Specialist (HBS) position offers a competitive pay range of $15-15.50 per hour, with comprehensive benefits for full-time and part-time employees working 20 or more hours per week. The role is remote, with a Monday to Friday schedule from 9am to 6pm EST. The HBS will be responsible for various billing-related tasks, including data entry, insurance verification, and resolving billing defects through client and patient communication. Key responsibilities involve comparing data with source documents, researching missing information, and ensuring timely and accurate completion of billing activities.
Candidates should have a high school diploma or equivalent, with a minimum of one year of work experience. Priority will be given to those with experience in medical billing, AR/AP, or claims/insurance. The role requires strong attention to detail, excellent organizational and communication skills, and proficiency in alpha-numeric data entry and Microsoft Office.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Application Specialist Implementation
This Application Specialist Implementation role offers a competitive annual salary range of $65,300 – $74,700. The position is fully remote, providing system and configuration guidance for deploying workforce education products and solutions. Key responsibilities include reviewing implementation practices with clients, documenting platform requirements, executing system configurations, and participating in validation and testing activities. The specialist will collaborate across teams to ensure successful project delivery, manage performance metrics, and contribute to knowledge sharing.
Ideal candidates should have a Bachelor’s degree in Computer Science, Business, or a related field (or equivalent experience), with 0-2 years of relevant work experience. Strong analytical and critical thinking skills are essential, along with the ability to communicate effectively and adapt to changing information and systems.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.