Customer Experience Specialist
The role offers a competitive salary of $20 per hour and a comprehensive suite of benefits that support physical, mental, and financial well-being. These include health, dental, and vision insurance, company-paid life and disability coverage, legal services, a fully-funded retirement pension, 401(k) matching, and access to voluntary insurance products. Employees also enjoy parental leave, tuition assistance, digital mental health programs, and more. This full-time virtual role begins on May 27, 2025, with a six-week training period held Monday to Friday from 8:00 a.m. to 4:30 p.m. EST. After training, the regular shift runs from 12:30 p.m. to 9:00 p.m. EST and includes mandatory weekend shifts, with two consecutive weekdays off. While relocation isn’t required, those living near a company office must report in person once a month.
The Customer Experience Specialist serves as a vital point of contact for pet owners, handling inquiries via phone, email, and chat. The role focuses on delivering high-quality service, resolving issues efficiently, and promoting customer retention. Strong communication, multitasking, and computer skills are essential. Candidates must have at least two years of customer service experience, with contact center or insurance backgrounds considered a plus.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Data & Document Integration Specialist
Estimated: $38.1K – $48.2K a year. This full-time remote position offers flexibility and the opportunity to contribute meaningfully to a mission-driven team. While specific salary and benefits are not listed, the role typically aligns with industry standards for SaaS and tech-support functions. Employees in similar roles often enjoy competitive compensation, healthcare coverage, paid time off, and professional development opportunities, especially within mission-oriented companies serving the healthcare tech space.
The Data & Document Integration Specialist plays a key role in supporting customer onboarding and ongoing operations by preparing, modifying, and importing documents and data into a proprietary software platform. The specialist ensures accuracy, consistency, and compliance with import standards through meticulous formatting, quality assurance checks, and issue resolution. This role demands proficiency in Microsoft Word, Excel, Adobe Acrobat, and web-based platforms, along with strong attention to detail and time management skills. Effective communication is essential, as the role involves working closely with both internal teams and external clients to clarify requirements and ensure successful data integration.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Experience Representative
This full-time customer support role offers a base pay of $16 per hour and includes a flexible schedule within operating hours of 6:50 a.m. to 12:15 a.m. EST, seven days a week. While specific benefits are not listed, similar roles typically provide healthcare options, paid time off, and opportunities for training and career growth, especially within service-oriented environments. The position is centered on delivering end-to-end support for customers across billing, technical, and product-related inquiries. Specialists are expected to resolve issues efficiently in a single interaction while building consultative relationships and promoting customer satisfaction. Responsibilities include using multiple platforms such as phone, email, chat, and SMS to engage customers with empathy, professionalism, and solution-oriented communication. Successful candidates demonstrate strong soft skills, time management, adaptability, and the ability to use technical tools and systems confidently. The role emphasizes a customer-first mindset, proactive problem-solving, and adherence to data privacy and company policies. Continuous improvement is encouraged through participation in coaching, training, and feedback systems like the Net Promoter System. Candidates should possess a customer-centric attitude and be comfortable working variable shifts, including nights and weekends, to meet customer needs.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Shop Care Customer Service Representative
This full-time remote position offers a starting hourly rate of $16.50 and requires applicants to be based in Arizona, Florida, North Carolina, Ohio, or Texas. Candidates must provide their own equipment and maintain a distraction-free workspace. While specific benefits are not mentioned, similar roles typically include healthcare, paid leave, and career development opportunities within customer-focused companies.
The Shop Care Customer Service Representative supports the claims process by handling pricing approvals and invoice inquiries from third-party auto shops. The role involves reviewing and documenting approval or denial decisions based on insurance billing guidelines, communicating outcomes via an internal platform, and addressing shop inquiries related to payment statuses. The CSR also verifies parts data using manufacturer and vendor tools, ensures invoice documentation is complete, and coordinates any necessary follow-ups for additional information. Success in this role requires strong attention to detail, communication skills, and the ability to work independently in a structured, remote setting.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Client Coordinator
This full-time remote role offers a pay rate of $17.00 per hour and follows a standard Monday to Friday schedule from 8:00 a.m. to 5:00 p.m. PST, with overtime available. While detailed benefits are not fully outlined, similar positions typically include health insurance, paid time off, and 401(k) plans, especially within healthcare service organizations. The Client Coordinator provides end-to-end administrative and client service support, primarily through managing inquiries from clients, physicians, and representatives. Responsibilities include processing and entering data, updating client information, tracking report statuses, and maintaining case files. The role demands accuracy, confidentiality, and excellent communication to ensure high-quality service delivery. It involves frequent collaboration with quality assurance teams and coordination with other departments to resolve concerns or direct inquiries appropriately.
Ideal candidates have at least one year of clerical experience, preferably in the medical or insurance field. Success in this role requires strong organizational skills, attention to detail, and the ability to maintain professionalism while managing a variety of tasks in a fast-paced environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.