Customer Care Specialist
This seasonal, independent contractor position offers $15.00 per hour, with a $15.50 rate for bilingual agents fluent in English and Spanish. Shifts are flexible, selected in 1-hour increments, with the call center operating 24/7 and peak times from 8am to 10pm EST during surges. Agents are paid monthly via direct deposit. The role involves supporting individuals affected by natural disasters through inbound calls, providing essential services and resources. Agents must commit to a minimum of 20 hours per week during peak call times and attend monthly paid refresher training sessions. Requirements include residing in the United States, possessing excellent communication and problem-solving skills, and demonstrating empathy under pressure. Technical requirements involve a Windows 10 or higher computer, high-speed internet via hardwired Ethernet connection, and a USB headset. The position demands the ability to handle multiple responsibilities, research information in databases, and maintain composure during various interactions. Training is provided through a virtual, instructor-led program and is fully paid.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Customer Service Rep
This customer service position offers $15/hour starting pay, with potential to increase to $16/hour within the first year for full-time and part-time regular employees, plus merit increases and bonus opportunities based on performance. Seasonal and temporary workers start at $15/hour. The role involves working in a high-volume call center, providing exceptional customer service for specialty network programs nationwide. Responsibilities include answering incoming calls, recording information, looking up member data, and providing accurate information to callers. The position requires a high school diploma or equivalent, with at least one year of customer service experience. Inbound call center experience is preferred. Successful candidates must possess strong verbal communication skills, basic computer proficiency, and the ability to multitask in a fast-paced environment.
The job demands excellent listening skills, time management, and the ability to maintain confidentiality. This is a remote position, requiring a stable internet connection (minimum 50 Mbps download, 10 Mbps upload) and the ability to work from a designated home office area with company-provided equipment. Employees must be able to participate in video meetings and attend weekly staff meetings to foster teamwork and discuss relevant issues.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Operations Assistant
While specific salary information is not provided, this position offers benefits including retirement eligibility under a Non-exempt Defined Contribution Plan. The role of Operations Assistant supports the Manager of Accounts Receivable and provides backup for billing and payment clerk positions. Remote work may be considered based on the candidate’s location and interest. The job requires a high school diploma and four years of experience in accounting, accounts receivables, or related fields. Key responsibilities include coordinating daily operations for payment processing, billing activities, and customer service using various systems. Essential skills include proficiency in Microsoft Office Suite, strong math aptitude, ability to work with multiple data systems, and excellent communication skills.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Chatroom Operator
This part-time position offers compensation between $10.00 – $13.00 per hour for up to 28 hours per week. The role involves working from home as part of a Conversion Improvement team, handling automated humanized conversations. Multiple shifts are available, including morning, midday/afternoon, and evening, with employees required to work 6 straight hours per day, 3-5 days a week. Training is conducted through Zoom, requiring audio and video participation. The job entails quickly and accurately responding to inbound messages using a chat room interface, maintaining a 95% or higher accuracy rate. Responses must be provided within 60 seconds using point-and-click frequently asked questions and canned responses, with the ability to add relevant, personalized touches.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Ports and Community Engagement Assistant
This temporary, part-time position offers $20-$25 per hour for 15-20 hours per week over a 6-9 month period. The role may occasionally require weekend work and travel, with potential for up to 8 hours daily including overtime during travel weeks. The Ports and Community Engagement Assistant will support Environmental Justice initiatives in port-side communities across the Mid-Atlantic, Southeast, Northwest, and Gulf Coast regions. Key responsibilities include collaborating with local partners, enhancing recruitment and engagement efforts, and educating about environmental impacts of maritime activities. The ideal candidate is passionate about environmental justice, able to advocate for greener port operations, and skilled in providing technical assistance. Required qualifications include a high school diploma or GED, experience in public health or environmental studies, community organizing experience, and proficiency in basic software applications.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.