Customer Care Specialist
This remote customer care specialist position offers competitive compensation at $22-$24 per hour, along with comprehensive benefits including medical, dental, vision, and pet insurance, 401(k) matching, disability coverage, paid time off, sick leave, and potential discretionary bonuses based on individual and company performance. The role, available in select U.S. states, requires a High School Diploma or GED and 2-3 years of customer service experience. The specialist will handle multi-channel customer communications via phone, email, and chat, maintaining a 90% answer rate and resolving inquiries within 24 hours. Key responsibilities include providing product guidance, processing orders and returns, maintaining accurate customer records, and meeting sales goals through upselling and cross-selling. The ideal candidate should possess exceptional interpersonal and problem-solving skills, demonstrate technical proficiency with help desk software, and maintain professional composure while handling challenging customer interactions.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Member Service Rep
Estimated: $46.3K – $58.6K a year. Key responsibilities include answering member inquiries about health plan benefits, scheduling appointments and transportation, processing prior authorizations, handling appeals and grievances, and documenting all interactions in electronic systems. MSRs must work effectively with care management teams and follow HIPAA compliance standards.
Qualified candidates should have at least six months of recent call center experience, an Associate’s degree or equivalent experience, and demonstrated proficiency with Microsoft Office Suite. A bachelor’s degree in a health-related field or technical healthcare accreditation is preferred. The ideal candidate will be empathetic, resilient, and able to handle challenging situations while maintaining professionalism. Spanish language proficiency is a plus.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Insurance Claims Analyst
The Insurance Claims Analyst position offers a competitive salary range of $17-20 per hour based on experience, along with comprehensive benefits including low-cost medical, dental, vision, and supplemental insurance coverage. Additional benefits include 18 days of paid time off in the first year, nine paid holidays, and a 401(k) plan with 100% employer match.
The role focuses on electronic review of property and casualty insurance policies and claims to identify policyholder balances. The analyst conducts initial file investigations to determine claim causes and recovery potential, while gathering essential documentation from various sources including online databases. They perform preparatory work before files are transferred to examiners and assist with problem-solving on previously billed invoices to support the internal recovery department.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Claims Coordinator
$28 – $32 an hour. This remote Claims Coordinator position, reporting to the Head of Insurance Operations, requires dual expertise in both claims handling and vendor management. The role combines hands-on claims work with strategic oversight, requiring candidates to have at least 3 years of insurance carrier claims experience with independent authority, plus 3 years of direct customer service experience.
The coordinator personally handles complex auto claims while also directing and auditing claim vendors to ensure compliance with DOI regulations and company standards. Their caseload includes glass claims, coverage investigations, high-value cases, and SIU matters. The role bridges multiple departments, working collaboratively with accounting, technology, and underwriting teams while helping build an end-to-end internal claims operation.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Technical Printer Support Representative
This remote Technical Printer Support Representative position offers $15.00 – $15.53 per hour plus shift differentials, along with comprehensive benefits including medical, vision, dental, life insurance, and disability coverage. Additional benefits include paid holidays, personal/vacation/sick time, 401(k) with company match, tuition reimbursement, employee assistance program, and employee discounts. The role offers various Monday-Friday schedules between 9:00 AM and 6:15 PM EST.
The position focuses on providing technical support for inkjet printer issues through phone, email, and chat channels, emphasizing first-call resolution. Representatives handle customer inquiries, troubleshoot complex problems, and assist with online purchases while documenting all interactions in company systems.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.