Contact Center Specialist
This remote position offers a competitive hourly pay range of $19.73 to $29.59, with an additional $2.00 per hour for bilingual employees who can effectively assist members in a second language. The role provides a comprehensive benefits package, including medical, dental, vision, and life insurance, along with options for flexible spending accounts and a 401k plan. Employees accrue vacation and sick leave monthly, enjoy 11 paid holidays, a floating holiday, and dedicated time for self-care and volunteering.
The Contact Center Specialist is responsible for establishing professional relationships with members and addressing their financial needs through phone interactions. This position promotes a service culture by recommending credit union products and services while ensuring compliance with established policies.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Service Representative
This remote position offers a competitive pay rate of $16.00 per hour, with paid training and equipment provided. The role is full-time, requiring availability between 8:00 AM and 8:00 PM on Mondays and Thursdays, and 8:00 AM to 5:00 PM on Tuesdays, Wednesdays, and Fridays. The training program lasts 5-6 weeks, equipping employees with the necessary skills to succeed.
The Customer Service Representative will serve as the initial point of contact for inquiries, assisting potential and existing beneficiaries and community organizations. Responsibilities include documenting enrollment requests, status changes, and grievances, as well as entering application information into a web-based system. The representative must maintain proficiency in program policies and provide accurate, clear, and objective information to clients.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Inbound Sales (Voice) Representative
This full-time remote position offers a base pay of $14.50 per hour, with the potential for uncapped commission, bringing total target compensation to $22.67 per hour, including a targeted annual commission of $17,000. The role includes a flexible schedule, with hours of operation from Sunday to Saturday, 6:00 AM to Midnight Eastern Time. The Virtual Inbound Sales Representative will promote and sell the company’s products and services using a consultative sales approach to ensure customers receive optimal value.
Responsibilities include engaging with new and existing customers over the phone, understanding their needs, and providing tailored solutions. The ideal candidate should possess strong communication skills, be tech-savvy, and demonstrate a commitment to customer satisfaction. Candidates must have the ability to work effectively in a fast-paced environment and be available for various shifts, including nights and weekends.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Patient Advocate Representative
The Patient Advocate Representative position is a remote role responsible for matching incoming client claims to the correct providers using an in-house web-based application. This role is available across various U.S. time zones, with work schedules ranging from 5:00 AM to 5:00 PM, depending on the time zone. The representative will manage inquiries related to balance billing and appeals, addressing member calls, negotiating with providers, and ensuring clear documentation of claim resolutions. Responsibilities also include prioritizing claims, providing timely updates to clients, and ensuring compliance with HIPAA regulations. Candidates should possess strong organizational skills, effective communication abilities, and a proactive attitude. Negotiation experience is a plus, along with proficiency in Microsoft Office and web-based applications. Bilingual candidates are preferred.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Travel & Customer Service Coordinator
The Travel & Customer Service Coordinator position is a part-time, remote contract role, requiring 2 to 20 hours per week with hourly pay. The Coordinator will support Global Study Managers in planning and managing clinical trial studies, acting as the main point of contact for patient communications and logistics related to travel. Key responsibilities include managing the travel and transportation budget for trial participants, collaborating with vendors and internal teams, and responding promptly to inquiries from participants and clinical staff. The Coordinator will also maintain accurate data, assist in report production, and contribute to efficient project management.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.