Customer Success Manager
The position offers a competitive base salary range of $28.90 – $46.10 hourly, with additional equity awards based on experience, performance, and location. This full-time remote role in the USA focuses on customer success management within the real estate software industry. The ideal candidate should have at least 2 years of experience in customer service, support, success, or account management, preferably in a SaaS environment. A bachelor’s degree or equivalent work/military experience is required.
The Customer Success Manager will be responsible for onboarding new customers, driving adoption, and maintaining strong relationships with broker and team clients. Key responsibilities include managing training and implementation, providing strategic guidance, analyzing account usage, and identifying upsell opportunities. The role demands excellent communication skills, both verbal and written, as well as proficiency in Google Workplaces. The successful candidate will be a self-starter with strong problem-solving skills and the ability to build trust with clients through proactive communication and best practice recommendations.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Plan Administration Specialist
The position of Plan Administration Specialist offers a base salary range of $46,000 – $56,000, with additional performance-based rewards including salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligible employees receive a comprehensive benefits package, including medical, dental, vision, a 401(k) plan, and paid time off.
This full-time remote role in the United States focuses on retirement plan administration within the financial services industry. The ideal candidate should have proven experience in handling customer service calls, working with retirement plan documents, and overseeing retirement plan participant compliance. Key responsibilities include professionally managing incoming 800# calls, supporting plan level contribution processing, approving 403(b) and 457(b) plan participant transaction requests, managing fee invoices and account receivables, and maintaining regulatory and procedural knowledge.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Customer Success Onboarding Specialist
The Customer Success Onboarding Specialist position offers a salary of $70,000 per year. The company provides an extensive benefits package including 100% employer-paid medical premiums for employees (35% for dependents), 99% employer-paid dental and vision premiums for employees (35% for dependents), a 401k plan with 1% match, unlimited paid time off, annual employee summits, and a family-friendly work-life flexibility culture in a fully remote environment.
This role focuses on maintaining a high-quality customer success process for onboarding new education and nonprofit customers to a collaboration software platform. The ideal candidate should have at least three years of experience in customer success and/or program management support for technology project implementation, with experience in education or software industry being advantageous.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Human Resource Specialist
This remote Human Resource Specialist position offers a salary range of $86,962 – $140,713 per year, not including locality pay. The role requires U.S. citizenship and is subject to a background investigation. The position involves providing advice and assistance on various employee relations matters, developing training curricula, conducting performance management training, and serving as a performance consultant. Key responsibilities include assisting with performance improvement plans, interpreting employee relations issues, serving as a technical advisor for disciplinary actions, and administering collective bargaining agreements.
The role offers comprehensive federal benefits, including health insurance, retirement plans, and paid time off. Candidates will be evaluated based on their qualifications, responses to the occupational questionnaire, and performance in required assessments. Key competencies include accountability, customer service, decision-making, employee relations, labor relations, and technical expertise.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Benefits Specialist
This Benefits Specialist position offers a competitive compensation package, including base pay dependent on skills, education, qualifications, professional experience, and location. Eligible employees may receive variable compensation, commission, and/or annual bonuses based on individual and company performance. The role includes health, wellbeing, retirement, and other financial benefits, as well as paid time off, overtime pay for non-exempt employees, and robust learning and development programs. Job-related expenses are reimbursed per company policy, and employees may receive perks and discounts.
The position involves managing a book of assigned clients, focusing on hiring, onboarding, and benefits administration. Key responsibilities include assisting with plan designs, maintaining compliance, optimizing benefits admin systems, resolving client inquiries, and managing open cases. The ideal candidate should have strong technical skills, proficiency in Microsoft Office Suite, and excellent communication abilities. A bachelor’s degree or 2 years of benefits service experience is required, with knowledge of the Prism HR platform being a plus.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.