Customer Support Rep
The position of Customer Support Rep offers competitive compensation at $22.12 per hour and a comprehensive benefits package aimed at supporting employees and their families. This includes extensive healthcare coverage (valued at over $15,000), generous paid parental leave, flexible paid time off (PTO), 401(k) enrollment, and a monthly wellness and productivity stipend. The advocate will play a crucial role in supporting directors, teachers, and parents by providing exceptional customer service and technical troubleshooting. Responsibilities include developing expertise in the platform, investigating and resolving issues, and communicating effectively through various channels such as chat, email, and phone.
The advocate must exhibit empathy and actively advocate for customers by addressing their concerns and contributing to internal process improvements. Seeking candidates with at least a year of customer service or early education experience, the ideal applicant should have exceptional written communication skills, strong organizational abilities, and the ability to thrive in a fast-paced environment. Experience with CRM systems is preferred, along with a passion for enhancing educational experiences for children.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Administrative Specialist
The Administrative Specialist position offers a competitive hourly wage ranging from $31.88 to $47.50, complemented by bonuses, equity, and comprehensive benefits. This full-time role is part of the Global Administrative Specialist program team, responsible for high-volume calendaring, travel planning, and expense reporting for multiple clients. The specialist will manage complex calendars, schedule internal and external meetings, and coordinate both domestic and international travel arrangements using tools like Concur. Building strong relationships with clients to understand their business priorities is essential, as is providing proactive time management recommendations. Candidates should bring a minimum of three years of relevant experience in high-volume coordination and administrative support, with the ability to exercise judgment and discretion in utilizing company policies. Familiarity with Microsoft Office, Google Suite, and Concur is important, and experience supporting multiple executives simultaneously is preferred. A customer-focused approach and the ability to manage multiple tasks effectively are crucial for success in this dynamic environment. This position offers a unique opportunity to support a global team while contributing to the innovative work being done at the company.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Onboarding Specialist
The position of Implementation Specialist offers a competitive annual salary of $62,000, which includes a base salary of $50,000 and an additional performance-based compensation of $12,000. This role is crucial in supporting and training customers through the implementation of a childcare management platform. The individual will manage a portfolio of over 100 accounts during the 4-12 week onboarding process, guiding clients to adopt the product quickly while addressing any challenges they encounter. Candidates should demonstrate strong communication and customer service skills, with a proven ability to motivate clients and resolve objections. Success in this role demands excellent organization and prioritization skills to manage a high-volume workflow effectively. A background in customer success, sales, or account management, along with experience in onboarding new customers, is preferred. Exceptional bilingual communication skills, especially in Spanish, are advantageous. The company values strong performance and offers equity opportunities to empower employees as stakeholders, alongside a comprehensive benefits package that includes robust healthcare, flexible paid time off, and a monthly wellness stipend, ensuring employees and their families can thrive.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Technical Customer Care Specialist
The Technical Customer Care Specialist II position offers an hourly wage between $19.57 and $29.38, depending on the candidate’s experience and skills. This is a remote call center role with a schedule established during training, requiring availability Monday through Friday from 7 AM to 8 PM CST and Saturday from 8 AM to 5 PM CST, including some holidays. The specialist will handle a high volume of inbound calls, emails, and tickets, providing first-level support to Cox Automotive customers. Responsibilities include effectively researching and resolving technical issues, documenting customer interactions in Salesforce.com, and ensuring seamless data flow across platforms. Candidates should possess a high school diploma or GED, with a minimum of three years of relevant experience, or an equivalent combination of education and experience. Strong communication, attention to detail, and organizational skills are critical, as is the ability to work independently in a dynamic environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Recruiting Coordinator
The Recruiting Coordinator position at Gametime offers a competitive salary range between $64,000 and $70,000, playing a vital role in the Talent Acquisition team by ensuring a smooth hiring process for candidates and hiring managers. This entry-level role involves scheduling interviews across multiple time zones, managing candidate communications, and maintaining applicant tracking systems (ATS). Ideal candidates will be organized, detail-oriented, and dedicated to providing an exceptional candidate experience. Key responsibilities include coordinating interviews, updating candidate records in the ATS, supporting background checks and offer letters, and assisting in employer branding initiatives. The candidate will also identify opportunities for enhancing the efficiency of the recruiting process. The position promotes a collaborative environment aiming for high candidate satisfaction and positive feedback from hiring teams. In addition to flexible PTO, the company offers comprehensive benefits, including medical, dental, and vision insurance, wellness programs, and 401(k) options. Gametime values individual contributions and provides opportunities for growth within a dynamic and inclusive work culture.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.