Customer Service Representative
The Customer Service Representative position offers a competitive pay range of $17.44 to $27.05, along with a variety of benefits, including medical coverage starting from the first day of employment, tuition reimbursement up to $5,000 annually after six months, and a monthly incentive plan that allows for additional earnings of $200 to $300. The role is essential, as the representative serves as the primary point of contact for customers seeking assistance with extended warranty contracts for wireless phone handsets. This dynamic position requires a candidate who loves helping people, enjoys problem-solving, and thrives in a fast-paced environment. Effective communication skills, both verbal and written, are crucial for listening to customer concerns and demonstrating empathy while addressing their issues.
The ideal candidate is detail-oriented and possesses a relentless drive to resolve customer problems, adapting well to change and multitasking while utilizing technology for call handling. A robust training program is provided to ensure representatives understand business policies and can adeptly engage with customers, proactively assisting them in avoiding future challenges. Overall, this role emphasizes the importance of customer experience, ensuring satisfaction through quality service.
Click Here To Apply For This Job
*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Care Coordinator
The Care Coordinator I role offers a competitive salary range of $16.50 to $21.50 per hour, along with comprehensive benefits designed to support employees holistically. Benefits include remote work flexibility, a generous time-off policy with a minimum of 18 paid days off, comprehensive medical, dental, and vision coverage along with pet insurance, and a 401(k) matching program. The position involves providing essential customer support to business clients through various channels, such as telephone, email, or instant messaging. The Care Coordinator serves as the primary point of contact, resolving inquiries related to service orders, billing, and warranties while efficiently escalating more complex issues to the appropriate product support specialists.
This role requires strong customer service skills, the ability to troubleshoot and document inquiries, and the capability to update customer information accurately. Candidates should possess at least a high school diploma or GED, with a preference for those holding an associate or bachelor’s degree. The ideal candidate demonstrates effective communication, problem-solving, and a commitment to the organization’s core values. Overall, this role is pivotal in delivering impactful customer service, helping injured workers receive timely care and support.
Click Here To Apply For This Job
*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Success Specialist
The Customer Success Specialist role offers a competitive salary range between $45,600 and $64,500, complemented by a comprehensive benefits package. This package includes medical, dental, and vision insurance, life and disability coverage, a 401(k) plan with partial employer matching, paid time off, paid holidays, and tuition reimbursement.
In this entry-level position, the Customer Success Specialist serves as the primary point of contact, ensuring customers have an exceptional experience to retain existing business and support account expansion. The ideal candidate possesses a positive attitude, strong communication skills, and a passion for addressing customer needs via phone and email. Key responsibilities include engaging with customers, resolving requests and complaints proactively, and working closely with various internal teams to ensure smooth transitions throughout the customer journey. The specialist will also collect feedback and communicate it to relevant stakeholders to facilitate continuous improvement. Successful candidates will demonstrate exceptional organizational skills, a self-driven nature, the ability to prioritize initiatives with minimal guidance, and a high level of computer literacy. A bachelor’s degree or equivalent work experience is preferred.
Click Here To Apply For This Job
*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Executive Virtual Assistant
Estimated: $42.4K – $53.8K a year. The Virtual Executive Assistant position offers a flexible, fully remote opportunity for tech-savvy professionals seeking an engaging role. Candidates will manage calendars, coordinate travel arrangements, oversee social media interaction, and create professional presentations. The role also involves handling invoicing, expense reporting, client care, light event planning, and managing email correspondence. To excel in this position, the ideal candidate should have a proactive work ethic, exceptional attention to detail, and the ability to produce high-quality work independently in a virtual environment. Strong written communication skills and the ability to follow instructions accurately are also essential.
Requirements include proficiency in MS Office 365, high-speed internet access, and a well-equipped home office with a functioning webcam for virtual meetings. The role requires strong organizational skills and the capacity to implement efficient processes. This is a 1099 contractor position with availability required during regular business hours (8 a.m. – 5 p.m.).
Click Here To Apply For This Job
*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Support Operations Specialist
Estimated: $53.7K – $68.9K a year. The Support Operations Specialist II role offers an engaging opportunity for professionals looking to excel in customer service and drive operational efficiency within a growing company. Benefits for this fully remote position include a monthly stipend for home office expenses, upgraded equipment packages, sick leave, parental leave, and 25 days of annual leave plus national holidays. Additionally, there is a personal development fund for courses and conferences, as well as a Virtual Stock Option Plan (VSOP) and opportunities for team-building activities.
In this position, the specialist will handle escalated support tickets, troubleshoot complex issues related to account setup, billing, and CMS functionalities, and maintain high standards of customer service. This role requires close collaboration with cross-functional teams, including tech support and sales, to resolve issues effectively while also training and mentoring junior team members. Key responsibilities include educating customers on product features, documenting internal processes, and managing refund requests per company policy.
Click Here To Apply For This Job
*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.