Customer Support Associate
Pay and benefits: Competitive salary range of $20-$24/hour plus bonus. Benefits include health, dental, and vision plans, 401k matching, and unlimited PTO. In-office perks include daily lunch, snacks, coffee, and commuter benefits.
This role seeks a full-time Customer Experience Associate to support members via online chat. The ideal candidate is passionate about personal finance and helping others succeed financially. Key responsibilities include providing excellent customer service, answering app-related questions, assisting with accounts, solving issues, and maximizing Premium Memberships. Additional duties involve escalating technical problems, drafting support articles, creating tutorials, and offering product feedback.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Account Management Specialist
Base compensation ranges from $18.00-$34.00 per hour, depending on location, skills, and experience. This role seeks an Account Management Specialist with 1-3 years of client service experience, particularly with self-funded groups. The ideal candidate excels at building positive relationships, managing expectations, resolving issues, and finding client solutions. Prior experience with a TPA or self-funded groups is highly preferred.
Key responsibilities include being a subject matter expert in all products offered, collaborating across business functions, resolving outstanding items, monitoring internal performance, maintaining accurate client records, and escalating issues when necessary.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Student Response Specialist
Salary ranges from $18.15 to $27.22 per hour. Benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; tuition reduction for employees and qualified family members; retirement plans; and access to university recreation and cultural activities.
This role seeks a full-time Student Response Specialist to support prospective student outreach efforts. The position reports directly to the Director of the Student Response Center and is responsible for qualifying potential students and determining their eligibility for enrollment. Key duties include engaging with potential students via phone and chat, assessing their skills and goals, providing guidance on program options, and maintaining accurate records of interactions.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Data and Systems Associate
Pay and benefits: Target base salary range of $66,500 – $82,100, plus competitive total rewards package including stock options. Benefits include comprehensive health, dental, and vision coverage starting on day one, flexible paid time off, parental leave, 401(k) matching, professional development reimbursement, and various wellness perks.
This role seeks a Data and Systems Associate to support key operational aspects of the Customer Success team. Reporting to the Director of Customer Success Operations, the position involves data analysis, business reporting, system administration, and strategic project management to maximize revenue generation and operational efficiency.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Client Configuration Specialist
Base compensation ranges from $42,400 to $53,000 per year, with eligibility for a target bonus/variable compensation. Benefits include health, dental, vision, mental health, and other offerings. Salary may vary based on location, skills, and experience. This role seeks a Client Operations Specialist for the Configuration Team, responsible for understanding best practice models on program design and setting up game configurations for sponsors. The position involves working closely with Client Success Managers to determine client needs, investigating and resolving issues, and updating content areas for each sponsor setup.
Key responsibilities include maintaining knowledge of all Virgin Pulse programs, handling back-end setup and configuration for clients making program changes, providing support to Client Success Managers, reviewing and responding to client inquiries, and collaborating with team members to improve processes.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.