Customer Care Advisor
The Customer Care Advisor position offers a competitive hourly rate of $22 and includes comprehensive benefits. This full-time remote role requires a dedicated individual with over three years of customer service and sales experience, preferably in the solar industry. The advisor is responsible for initiating the sales process, building and managing prospect lists, and generating qualified leads for the sales team. Exceptional customer service is paramount, requiring the advisor to communicate effectively through both verbal and written channels while displaying patience and empathy in addressing customer needs. The advisor should be adaptable, embracing change and demonstrating flexibility to meet the team and business requirements. Additionally, the role involves updating the company’s systems to document customer interactions accurately and escalating any complex issues to management as needed. A successful candidate will have a proven track record of reliability, strong work ethic, and the ability to accept and apply coaching from leadership.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Support Specialist
The Customer Support Specialist role offers an annual salary of $48,000 plus equity, with the flexibility of remote work from anywhere in the world. Candidates should be available for various shifts, including mornings, evenings, and weekends, with a monthly rotating schedule comprising 40 hours per week. In this position, the specialist serves as the primary point of contact for users and creators, addressing their inquiries via live chat on Intercom. The role involves troubleshooting and resolving issues to ensure customer satisfaction through clear and comprehensive communication. Initially, specialists will familiarize themselves with the team and product offerings, progressing to manage tickets independently with guidance from experienced colleagues. Effective problem-solving and collaboration with other team members are essential, especially for complex issues that require escalation. Candidates should possess previous experience in customer support and possess excellent communication skills.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Support Specialist
The Support Specialist position offers an hourly pay rate of $22 for a 40-hour workweek, with opportunities for overtime. Additional benefits include comprehensive medical and dental coverage with 100% premium paid for employees, annual performance-based bonuses, equity options, four weeks of paid time off (PTO) to start, unlimited wellness days, flexible parental leave, a 401k plan with a $200 monthly employer contribution, a $250 office setup stipend, and a $50 monthly work from home stipend.
In this role, the Specialist will manage all support tickets and serve as a true advocate for users, addressing inquiries related to product usage, participation, and incentive payments. Collaboration with Project Coordinators will be essential for resolving escalated support issues. The Specialist will track insights and user feedback, identify areas for improvement in the user experience, and oversee incentive payments and account reviews to maintain the health of both participant and researcher bases. Candidates should have at least one year of experience in customer-facing support roles and strong problem-solving skills.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Knowledge Manager
The Knowledge Manager I position offers a competitive salary range between $57,890 and $68,100, depending on location, internal equity, and the candidate’s qualifications. Habitat for Humanity International (HFHI) provides a comprehensive benefits package, which typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions, and life insurance.
This role is essential for maintaining MyHabitat, the organization’s intranet and extranet platform powered by SharePoint Online. The Knowledge Manager will collaborate with program area Content Owners to ensure appropriate content is created, organized, published, and maintained. Daily responsibilities involve adhering to governing procedures, assisting with library maintenance, monitoring online communities, and using reporting dashboards to track usage and generate insights. Candidates should possess an associate degree and at least two years of experience in customer experience, marketing, journalism, or related fields. Strong writing and editing skills, alongside technical savvy, are essential.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Admin and Support Specialist
The Admin and Support Specialist position plays a crucial role in advancing the mission of making high-quality design education accessible globally. While specific salary information isn’t provided, this full-time remote role offers a significant opportunity to contribute to an organization dedicated to impactful learning experiences. The position involves daily communication with members and prospective learners across various channels such as email, chat, and social media, providing timely and accurate responses to inquiries. Responsibilities include troubleshooting issues, enhancing user experience, performing general administrative tasks, and improving documentation for knowledge resources. Ideal candidates should thrive in a fast-paced environment, demonstrating exceptional problem-solving skills and attention to detail. Strong written and spoken English proficiency, along with the ability to handle multiple tasks independently, is essential.
The role also demands a positive attitude, empathy for learners, and a commitment to continuous improvement. Bonus qualifications include a passion for writing, an interest in user experience design, and the ability to create structured, clear processes. The position allows for substantial professional growth within a global team dedicated to enhancing education opportunities for learners worldwide.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.