Customer Service Rep
Estimated: $39.5K – $50.1K a year. The position involves serving as the primary point of contact for health plan members and providers, handling inquiries about coverage, benefits, and services while focusing on exceptional customer satisfaction and first call resolution. Representatives interact with customers to provide information, troubleshoot complex issues, and resolve complaints. Initial training covers member demographic changes and benefit inquiries, with claims training following approximately 60 days later. They should demonstrate strong problem-solving abilities, maintain patience with difficult callers, and work well under pressure. Additional preferred qualifications include bilingual skills (Spanish), understanding of medical terminology and coding, and proficiency with MS Office suite. Associates or Bachelor’s degree is preferred but not required. This remote customer service representative position offers multiple shift options including 9:00 AM – 5:30 PM (Monday, Tuesday, Wednesday, Friday) with 11:30 AM – 8:00 PM (Thursday), or 9:30 AM – 6:00 PM (Monday-Friday) EST.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Client Service Associate
The position offers a base salary range of $47,000 to $78,000 per year, with eligibility for incentive programs and additional benefits. The compensation varies based on geographic location, experience, and skills. This remote role includes opportunities for professional growth and work-life balance. The client service associate serves as a key frontline team member in a wealth management firm, focusing on delivering exceptional client service and maintaining strong relationships.
The role encompasses managing both client-facing responsibilities and administrative duties. Associates handle client implementation processes, maintain documentation, coordinate appointments, and assist with financial tasks such as quarterly asset valuations, billing, and fee processing. They work closely with other team members to ensure seamless client service delivery while maintaining attention to detail and accuracy in all financial transactions. The position requires a high school diploma, though a bachelor’s degree is preferred, and financial services experience is valued.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Tier 1 Technical Support
This remote software support position offers a salary range of $42,000 – $45,000 USD annually with comprehensive benefits including medical (HSA option), vision, dental, life insurance, paid parental leave, medical and dependent FSA, 401K match, unlimited PTO, ten company holidays, one volunteer day, and Summer Fridays. The role focuses on providing enterprise-level software support, specializing in routing software and tablet configuration for financial and operational systems. The position involves diagnosing and resolving complex routing issues, maintaining infrastructure, and collaborating with various technical teams. Key responsibilities include troubleshooting tablet-related problems, creating technical documentation, and working with Tier 1 support to resolve escalated issues. The ideal candidate should possess professional communication skills, strong problem-solving abilities, and experience in accounting, billing, or customer service within an enterprise software environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Intake Specialist, Claims
The remote Intake Specialist, Claims position offers an annual base salary range of $29,600 to $55,800, with additional opportunities for discretionary equity-based compensation and performance-based variable pay. The company provides comprehensive benefits including a generous 401K employer match, employee stock purchase plan with matching, extensive paid time off, health/dental/vision insurance, tuition reimbursement, and professional development opportunities. They also offer a matching donation program and volunteer opportunities for community involvement.
The role involves providing customer service support within the travel insurance claims department, focusing on documentation gathering and claims processing. The specialist serves as a customer advocate, handling First Notice of Loss (FNOL) calls and ensuring all claim documentation is accurately collected and processed within established Service Level Agreements (SLAs). Key responsibilities include following up with insureds, corresponding with travel advisors, and maintaining accurate claim system records.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
CRM Support Analyst
Estimated: $47.9K – $60.6K a year. The remote CRM Support Analyst position offers comprehensive benefits starting day one, including medical, dental, and vision coverage, along with 403(b) and Roth 403(b) retirement plans with up to 6% matching after one year. Full-time and part-time employees (40+ hours per pay period) receive paid time off, life insurance, short-term and long-term disability, FSA plans, tuition reimbursement, and additional insurance options including home, auto, hospitalization, critical illness, and pet coverage.
The role focuses on managing the Blackbaud Constituent Relationship Management system (BBCRM) used for tracking donor information, gifts, and financial data. The analyst provides system support, training, and maintenance while working with the CRM support team. Key responsibilities include supporting end-users, creating queries, troubleshooting issues, and maintaining data integrity. The position involves training new users via Microsoft Teams, managing import queues, performing data cleanup, and resolving CRM requests promptly.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.