Customer Support Specialist
The Customer Support Specialist role offers a base salary ranging from $45,000 to $50,000 per year, accompanied by a comprehensive benefits package. This includes medical, dental, and vision coverage, 120 hours of paid time off (PTO), and a 100% 401(k) match up to 4%. The position follows a Monday-to-Friday daytime schedule and supports flexible work arrangements, including on-site, hybrid, or fully remote options. In this role, the specialist serves as the primary point of contact for customers, addressing inquiries and resolving issues via phone, email, and chat. Responsibilities encompass providing timely assistance, documenting cases thoroughly, and collaborating with internal teams to ensure customer satisfaction.
The ideal candidate demonstrates strong communication skills, empathy, and the ability to manage multiple support channels effectively. A background in customer service, proficiency in time management, and problem-solving abilities are essential. Experience with project management, technical aptitude, and analytical skills is advantageous. Candidates should be adept at defusing stressful situations and navigating complex customer concerns. This position offers opportunities for professional growth within a supportive and dynamic team environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
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Senior Data Entry Specialist
The Senior Data Entry Specialist position offers an hourly wage ranging from $16.00 to $28.85, depending on experience and location. Employees are eligible for a comprehensive benefits package that includes health, dental, and vision insurance, wellness programs, flexible spending accounts, paid parking or public transportation costs, a 401(k) retirement plan, an employee stock purchase plan, life insurance, short-term and long-term disability insurance, business travel accident insurance, an Employee Assistance Program, paid time off (PTO), and employee-paid critical illness and accident insurance.
The specialist is responsible for entering material from source documents into a computer-connected terminal, verifying data, and performing clerical tasks in the data processing function. The position requires meeting productivity standards as outlined in client metrics, identifying any issues or trends, and bringing them to the attention of the management team. The specialist will also work on special projects as assigned. A high school diploma or GED is required, along with at least one year of data entry experience. Experience with Microsoft Word, Excel, and Outlook is necessary. Preferred qualifications include one year of healthcare experience and previous experience with utilizing hospital applications such as EPIC or Cerner. The ability to work normal business hours of 8:00 am – 5:00 pm is also required.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Care Advocate
The Care Advocate position offers an annual salary ranging from $45,000 to $49,000, complemented by a comprehensive benefits package. This includes 100% employer-paid medical, dental, and vision coverage, a Health Savings Account (HSA), Flexible Spending Accounts (FSAs) for dependent care and commuting, fully covered memberships for on-demand primary and virtual care, 12 weeks of paid parental leave, free mental health support, short-term and long-term disability plans, company-sponsored life and accidental death insurance, educational reimbursement, a monthly wellness stipend, commuter benefits, access to a Vanguard 401(k) plan, unlimited vacation, and 11 corporate holidays.
In this role, the Care Advocate manages order intake and processing, ensuring timely and accurate delivery of home-based care services. Responsibilities include interacting with patients and providers via phone, email, and text to confirm orders, retrieve prescriptions, update order statuses, and clarify insurance policies and eligibility. The position requires proficiency in managing multiple communication channels simultaneously, utilizing internal tools to track and resolve issues efficiently. Ideal candidates possess at least two years of experience in customer service or customer success, preferably within healthcare, and demonstrate strong communication, multitasking, and organizational skills. A high-speed internet connection and a HIPAA-compliant private workspace are essential, as the role is remote and requires availability during Eastern Standard Time business hours.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Retention Specialist
The Customer Retention Specialist role offers an hourly wage of $23, with opportunities for uncapped monthly bonuses based on individual performance. Additionally, new hires may receive Restricted Stock Units, and those with an active Property and Casualty (P&C) license are eligible for a $1,500 sign-on bonus. The position includes comprehensive benefits such as full medical, dental, and vision coverage at no cost to the employee, four weeks of paid time off, nine paid float holidays, a five-week sabbatical after five years of employment, free medical health insurance for one pet, paid time off to volunteer at nonprofit organizations, and access to Seattle office amenities like an on-site gym and dog walking services during business hours.
In this role, the specialist engages with current members requesting to cancel their policies, employing retention strategies to address concerns and retain their business. Responsibilities include handling inbound calls, investigating issues, and providing solutions to ensure customer satisfaction. The position requires the ability to manage sensitive situations with empathy, utilize multiple systems simultaneously, and adapt to procedural changes in a dynamic environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Care Advocate
The Customer Care Advocate position offers a competitive hourly wage of $20, along with a comprehensive benefits package. Benefits include paid training, medical, dental, and life insurance, retirement plans such as a 401(k), and paid time off. Additionally, employees are eligible for paid overtime and performance-based reward programs. In this role, the advocate is responsible for handling inbound customer service inquiries via telephone and email, addressing complex customer issues with professionalism and empathy. The successful candidate will utilize effective listening skills, attention to detail, and a strong desire to ensure exceptional customer experiences. Responsibilities include responding to customer requests, providing solutions that best match their needs, and efficiently processing transactions. The advocate will also enhance and strengthen the relationship between the customer and the company through clear communication and support for special product or service campaigns as needed. A high school diploma or equivalent is required, along with at least two years of customer service experience.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.