Client Support Agent
Estimated: $41.3K – $52.2K a year. This role offers a competitive salary with comprehensive benefits, including healthcare coverage, retirement plans, and opportunities for professional development. The position is remote-based in the US. The Client Support Agent is a critical role in a leading healthcare performance improvement company. They serve as the primary point of contact for end-users of a healthcare platform, providing technical support, troubleshooting, and training. The ideal candidate possesses strong communication skills, technical aptitude, and a customer-centric approach. They must be comfortable working with various operating systems and have a basic understanding of medical terminology. Key responsibilities include resolving technical issues, supporting complex integrations with third-party systems, and contributing to platform quality assurance. The agent collaborates with cross-functional teams to ensure customer success and participates in product improvement initiatives.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Care Management Associate
This Care Management Associate role offers an hourly pay range of $18.50 – $31.72, with opportunities for bonuses or incentives. The position includes a comprehensive benefits package featuring medical, dental, and vision coverage, a 401(k) retirement plan, employee stock purchase options, life insurance, disability benefits, well-being programs, education assistance, and paid time off including holidays.
The Care Management Associate is a remote position within a healthcare organization’s customer service team. The role involves making outbound calls to members across the United States who have been identified with acute health conditions. Key responsibilities include educating members about their Care Management program, connecting them with nurses or care managers, and providing a positive experience aligned with company values. The ideal candidate should have at least two years of experience in a customer service call center environment.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Member Service Representatives
Estimated: $29.4K – $37.2K a year. This Medicare Member Service Representative role offers competitive compensation and a comprehensive benefits package. The position includes opportunities for professional growth and a unique company culture with engaging activities like concerts, magic shows, and trivia nights. The Medicare Member Service Representative is a crucial remote position for a healthcare-focused company. The ideal candidate will have at least one year of Medicare experience, including familiarity with various Medicare plans and programs, as well as two years of call center experience. A high school diploma or higher is required, and candidates must be flexible to work 8-hour shifts between 8 am and 8 pm PST, Monday through Sunday. Key responsibilities include handling inbound calls from plan members and providers, explaining benefits and processes, and addressing eligibility and claims inquiries. The representative must possess strong problem-solving skills to identify caller needs, including potential crisis situations, and route calls appropriately.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Technical Customer Support Specialist
The Technical Customer Support Specialist is a crucial position in a digital advertising technology company, focusing on offerwall platforms. This role requires a blend of technical expertise, customer service skills, and data analysis capabilities. The ideal candidate will have a bachelor’s degree in a technology-related field or equivalent experience, with a strong background in troubleshooting iOS and Android platforms, web technologies, and database querying.
Key responsibilities include providing top-tier technical support, resolving SDK integration issues, analyzing data discrepancies, and enhancing customer satisfaction. The specialist will work closely with publishers, advertisers, and end-users to ensure smooth operation of the offerwall platform. They will manage support tickets, collaborate with internal teams, and contribute to platform improvements.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Product Support Expert
This Medicare Member Service Representative role offers competitive compensation and a comprehensive benefits package. The position includes opportunities for professional growth and a unique company culture with engaging activities like concerts, magic shows, and trivia nights. The Medicare Member Service Representative is a crucial remote position for a healthcare-focused company. The ideal candidate will have at least one year of Medicare experience, including familiarity with various Medicare plans and programs, as well as two years of call center experience. A high school diploma or higher is required, and candidates must be flexible to work 8-hour shifts between 8 am and 8 pm PST, Monday through Sunday. Key responsibilities include handling inbound calls from plan members and providers, explaining benefits and processes, and addressing eligibility and claims inquiries. The representative must possess strong problem-solving skills to identify caller needs, including potential crisis situations, and route calls appropriately.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.