Client Support Specialist
The Client Support Specialist position offers a pay range of $45k-$55k per year. While specific benefits are not mentioned, the role involves supporting the Client Relationship Management team and clients with high-level customer service and administrative support. Key responsibilities include acting as a liaison between back-end operations teams and clients, following service level agreements, contributing to client satisfaction and retention, assisting with paperwork and reports, preparing quarterly executive partnership reviews, providing backup support for the Sales Support team, and collaborating with various departments to ensure a collective approach to customer service.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Customer Service Associate
This customer service position offers a range of benefits including paid training, promotion opportunities, medical, dental, and vision benefits after 60 days, 401K and stock plan participation, and paid time off. Employee perks and discounts are also available through national and community engagement programs. The role of Customer Service Associate involves providing a unique cultural experience and creating an inclusive environment of diversity, understanding, engagement, and opportunity. The ideal candidate should be 18 years or older with a high school diploma or GED. Previous experience in customer interaction, problem-solving, and troubleshooting is required. Excellent communication skills are essential, along with a desire to actively engage and listen to customers.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Customer Service & Admin Support
This Customer Service & Administrative Support role for a digital health platform offers a work schedule of Monday to Friday, 8:30am – 5:00pm CST. While specific salary and benefits are not mentioned, the position requires an Associates or Bachelor’s degree or equivalent experience. The role involves performing onboarding and implementation tasks for digital platform patient and member pharmacy transactions. Key responsibilities include training patients, pharmacists, and vendors on platform usage, supporting member onboarding, educating customers about products and services, answering complex support calls, monitoring support requests, assisting with telehealth encounters, running utilization reports, and maintaining support ticket databases.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Member Experience Specialist
This Customer Support Representative position offers a salary of $35,360 per year, along with a comprehensive benefits package including health, vision, and dental insurance, a 401k, up to 10 company holidays, safe/sick time, vacation, parental leave, and a monthly box of free fish.
The role involves responding to inbound inquiries from members and potential members across multiple channels, including live chat, email, and phone. The ideal candidate must maintain high satisfaction rates, keep response times low, and build member loyalty. Key responsibilities include assisting with order issues, cooking and recipe inquiries, account management, and communicating with empathy. The position requires participation in continuous improvement meetings and daily stand-ups.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Order Processing Specialist
This Order Processing Associate position offers a salary range of $47,988 to $80,780, plus a competitive equity package. Benefits include full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend. The role is remote but requires working in the EST time zone.
The position involves processing 50+ tickets weekly across various platforms, reviewing purchase orders and contracts, validating opportunity information, and ensuring timely invoicing. The ideal candidate should have 1-2 years of sales order processing experience in SaaS.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.