Customer Support Associate
The position offers a base salary range of $22-$23 per hour, with total compensation including comprehensive benefits. These benefits encompass medical, dental, and vision insurance, life and disability coverage, a 401(k) plan with a 4% company match from the start of employment, and unlimited sick and vacation time. Additionally, the company provides 14 paid holidays, two company-wide “Chillax” weeks, 12 weeks of paid parental leave, a 4-week sabbatical after five years, health reimbursement for fertility and gender affirmation, lunch credit, a monthly work-from-home stipend, professional development credit, and a monthly wellness reimbursement.
This customer-facing role involves providing support via chat, email, and phone, resolving product and technical issues, and maintaining a positive customer experience. Candidates should possess strong communication skills, a proactive attitude, and technical proficiency. The position requires adaptability to varying schedules, as customer support is offered Monday through Friday from 8 am to 10 pm EST and Saturday through Sunday from 8 am to 7 pm EST. The company emphasizes integrity, customer focus, and a commitment to continuous improvement.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Admissions Coordinator
The Admissions Coordinator position offers a base salary ranging from $54,000 to $60,000 annually, with a potential performance-based bonus bringing the total target cash compensation to $66,000 to $84,000 per year. The compensation package also includes comprehensive benefits, detailed on the company’s benefits page. Factors influencing the final pay include location, experience, expertise, and internal pay equity. This remote role focuses on managing the admissions process for clients seeking mental health treatment, particularly at-risk youth.
Responsibilities include achieving admission targets, coordinating with internal teams, maintaining client records, and engaging with prospective clients and families. Candidates should possess 1-2+ years of contact-center and sales experience, proficiency in CRM systems like Salesforce, and a commitment to the company’s mission. The role requires a proactive approach, strong communication skills, and the ability to navigate a fast-paced environment while adhering to HIPAA policies.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Service Rep
The call center position offers a starting pay of $15 per hour, with potential to increase to $16 per hour within the first year for full-time employees, alongside merit-based raises. Additional bonus opportunities are available after 6, 12, and 24 months based on performance. Seasonal and temporary workers start at $15 per hour. This remote role involves providing customer service via inbound calls, assisting members with inquiries about specialty network programs. Responsibilities include answering calls, recording information, utilizing company systems to provide member information, and escalating complex issues.
Candidates should possess a high school diploma or equivalent, one year of customer service experience (call center preferred), and basic computer skills. Strong verbal communication, time management, and problem-solving abilities are essential. A stable internet connection with minimum download and upload speeds is required for remote work.
adhering to HIPAA policies.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Document Specialist
Estimated: $50.7K – $64.1K a year. This role seeks Document Specialists with experience in the documentation lifecycle, particularly within industries like utilities, pipelines, and renewable energy. The position focuses on managing project records and drawings, ensuring compliance with corporate and regulatory standards. Responsibilities include processing documents, maintaining logs, conducting quality assurance checks, and assisting with information flow. Candidates must have at least two years of experience in relevant industries, preferably with a degree or diploma in Records or Information Management. Strong communication, problem-solving, and organizational skills are essential, as is proficiency in Microsoft Office Suite, including SharePoint. The role emphasizes attention to detail and understanding of regulatory documentation. The company operates within the US and the position is remote, with a preference for candidates living in or having experience in specific states.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Technical Support Representative
This Technical Support Representative role involves providing remote support to clients, troubleshooting software, hardware, and network issues, and offering training and guidance. The position requires excellent customer service skills, a client-first approach, and strong problem-solving abilities. Responsibilities include documenting issues, adhering to service level agreements, and maintaining technical knowledge. Candidates should have 1-2 years of help desk experience, proficiency in Microsoft Suites, and a strong aptitude for technology. COMPTIA certifications and related education are beneficial. The role emphasizes clear communication, teamwork, and adherence to company policies.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.