Client Support Specialist
This remote position offers a base salary of $42,000-$45,000 along with comprehensive benefits including medical, dental, vision coverage, unlimited paid time off, 10 paid holidays, 401k program, remote work stipend, and a premium meditation app membership. The role seeks a Client Support Specialist to manage relationships with brokers, third-party administrators, employers, and plan sponsors in the healthcare industry, specifically in reference-based pricing.
The ideal candidate should have at least two years of customer service experience, with account or case management experience preferred. Healthcare background is desired, particularly in reference-based pricing. Key responsibilities include managing case resolutions, leading client meetings, participating in implementations, documenting communications via Salesforce, and completing performance reports.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Service Specialist
$16 an hour. This part-time customer service position offers comprehensive benefits including a 401(k) with generous company match, paid time off, paid training, employee stock ownership plan (ESOP), and industry-specific product discounts. The role involves handling both inbound and outbound communications with customers through multiple channels including phone, chat, social media, and email.
The position requires a high school diploma or equivalent and at least one year of customer service experience. Key responsibilities include maintaining accurate account information, scheduling deliveries, handling basic customer issues, performing soft collections, and supporting new account setups. The ideal candidate should possess exceptional customer service and negotiation skills, demonstrate proficiency in Microsoft Office applications, and have strong organizational and communication abilities. They must be able to work effectively with both internal and external customers while meeting established performance standards.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Client Onboarding Specialist
This client onboarding specialist position offers a competitive hourly rate of $19.47-$35.19, along with personal time off that accrues each pay period, pension eligibility, and flexible work arrangements including remote, hybrid, or in-office options (with remote work available for those residing more than 30 miles from specified locations). The role supports non-qualified retirement plan onboarding and implementation processes.
The ideal candidate should possess a bachelor’s degree with at least one year of related experience, though experience in non-qualified retirement plans or the financial industry is preferred. Core responsibilities include coordinating daily work to meet service expectations, managing plan documents and service agreements, processing workflow tasks, and ensuring proper contract establishment across systems.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Operations Specialist
This fully remote Customer Operations Specialist position offers a competitive base salary plus bonus eligibility, comprehensive benefits including health, vision, and dental insurance, a 401(k) with company contribution, employer-paid long and short-term disability insurance, and a remote work stipend. The role provides generous time off with 100 hours of annual paid time off plus 11 federal holidays. Work must be performed from the Central or Eastern time zones due to synchronous work requirements.
The position requires a bachelor’s degree and strong writing proficiency with typing speeds of 45+ WPM, along with excellent interpersonal skills and comfort in corresponding with senior executives. This dynamic role spans multiple business areas, allowing specialists to gain diverse experience across customer support, recruiting, and operations functions. In customer support, responsibilities include managing client inquiries, platform training, and collaboration with marketing.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Quality Specialist
This remote Quality Specialist position offers location-based compensation: $24.38-$42.25 per hour in California, $22.32-$38.69 per hour in Georgia or Arizona, and $20.30-$35.19 per hour in North or South Carolina. The role operates Monday through Friday, 8:00 AM to 5:00 PM EST, and is only available to candidates residing in NC, SC, GA, AZ, or CA. The position requires a high school diploma or GED along with three years of experience in customer service, call center operations, quality control, or financial services with quality assurance focus.
Experience with call monitoring and recording software, such as Aspect Quality Manager, is essential. The specialist monitors call quality and process adherence within the customer contact center, focusing on improving client experience while reducing risk and associate attrition. Key responsibilities include conducting quality assurance monitoring, providing coaching to call center associates, supporting business improvements, and analyzing client satisfaction.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.