Customer Support Specialist
This customer support specialist role offers a competitive starting pay of $21 to $22 per hour, complemented by a robust benefits package that includes medical, dental, vision, life, and disability insurance, alongside a PTO plan with paid holidays and a 401K with employer contributions. The position entails providing comprehensive customer support for online clients across various digital channels, addressing inquiries related to orders, product details, returns, and technical difficulties. The specialist will play a crucial role in ensuring a smooth e-commerce experience, efficiently resolving customer issues, and supporting daily operations such as order processing, RFQ distribution, and platform troubleshooting. Ideal candidates are customer-focused professionals with at least two years of experience in e-commerce customer service, order management, and digital customer interactions, preferably within a business-to-business environment. Responsibilities include responding to customer inquiries, processing orders and returns, qualifying leads, providing technical and product support, and maintaining accurate customer records. The role requires strong communication and problem-solving skills, proficiency in relevant software, and the ability to work independently in a fast-paced, remote environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Care Specialist
Estimated: $33K – $38.7K a year. This entry-level customer care specialist role offers a comprehensive benefits package, including health, dental, vision, and pet insurance, with coverage options for dependents, spouses, and domestic partners. The package also features a company HSA contribution up to $1000, FSA accounts, 100% company-paid income protection through short and long-term disability and life insurance, an employee assistance program, flexible PTO, and a 401K with company matching. The position focuses on supporting customers’ operational needs by handling cases, invoicing, renewals, and contracts, providing first-level support to ensure customer satisfaction and maintain strong relationships. Responsibilities include responding to customer inquiries, managing billing and renewals, documenting interactions, collaborating with other departments, and escalating complex issues. The role requires excellent communication skills, problem-solving abilities, and the capacity to manage multiple tasks effectively. Ideal candidates are tech-savvy team players with a positive attitude, eager to start their careers in customer support. While previous customer service experience is advantageous, it is not required, though a high school diploma or equivalent is necessary.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Data Entry Associate
This data entry associate position offers a pay rate of $16.00 per hour, along with competitive benefits including medical, vision, dental, paid time off, and a 401k plan. The role involves gathering, preparing, and entering both alphabetic and numeric data from various source documents into computer systems for storage, processing, and data management. Responsibilities include reviewing data for discrepancies, ensuring accuracy, maintaining confidentiality in accordance with HIPAA regulations, and performing clerical duties as needed. The position requires a high school diploma or equivalent, with at least six months of related experience, preferably in a medical office. Candidates must possess knowledge of general office equipment and software, including Microsoft Office, and have a thorough understanding of HIPAA regulations. Qualified typists with a minimum of 40 WPM are required, along with strong communication, organizational, and problem-solving skills. The role demands the ability to work independently, prioritize tasks, and maintain focus under pressure, while promoting a positive team environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Recruiting Coordinator
This remote recruiting coordinator position, based in the United States, offers a competitive hourly pay range of $20 to $23, dependent on experience, alongside a comprehensive benefits package. This includes 15 days of paid time off, 8 paid holidays plus a floating holiday, a 401(k) retirement plan with company match, and a range of medical, dental, vision, and insurance options. The role focuses on performing administrative functions for the CSS Capacity Management team, utilizing Employee Central, iCIMS, and proprietary hiring tools to facilitate the hiring process. Responsibilities include managing team emails, creating PowerPoint presentations, maintaining frequent contact with management and external partners, and completing special projects as assigned. Candidates must have at least six months of experience with both Employee Central and iCIMS, two years of experience automating Outlook, and experience creating PowerPoint presentations. Strong communication skills and the ability to work effectively with internal and external stakeholders are essential. The company values collaboration, transparency, and diversity, striving to create an inclusive workplace where employees can thrive.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Digital Success Specialist
This seasonal, full-time contract role seeks Digital Success Specialists to support educators and students during the school year launch. The position offers $24/hr for new specialists and $26/hr for those with over a year of experience in this role at the company. The role focuses on coordinating with educational personnel to ensure timely access to services and successful product and training implementation. Responsibilities include managing onboarding documentation, providing ongoing customer support, collaborating with internal teams, and serving as the primary escalation point for customer issues. Ideal candidates are tech-savvy, proactive problem-solvers with excellent communication skills and a commitment to customer service excellence. They should thrive in fast-paced environments, adapt to changes easily, and maintain accurate records in Salesforce. Minimum qualifications include one year of customer service experience, strong communication skills, and the ability to interpret technical documentation. Experience with Salesforce, Google Suite, and K-12 technology applications is preferred.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.