Customer Service Representative
Estimated $40K a year. The remote customer service position offers comprehensive benefits including health, vision, and dental insurance, life and AD&D coverage, and a 401(k) with competitive matching. Employees receive paid vacation and personal time, quarterly profit sharing after six months, fully paid parental leave, wellness programs, and a company laptop. Career development opportunities and professional training are provided, including a leadership academy for emerging leaders.
The role involves assisting players with online lottery games through live messaging, email, and phone support. The ideal candidate should have a high school diploma (some college preferred), two or more years of inbound call center experience, and one year of remote work experience meeting KPIs. Essential qualifications include reliable internet, quarterly travel capability to lottery headquarters, and advanced knowledge of Windows Office Programs.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Client Service Associate
The remote position offers a compensation package of $55,000-$65,000 salary, equity compensation, health insurance benefits, and a 401k plan. This client services role primarily supports financial advisors in their client management and onboarding processes. The position involves managing client dashboards, facilitating account transfers to Schwab, tracking transfer processes, and ensuring accurate cost basis transfers. The role requires conducting proactive quarterly client check-ins, monitoring advisor-client communications, and responding to various client inquiries through multiple channels including Intercom and support inboxes.
Key responsibilities include preparing for client meetings by reviewing prospect dashboards, following up with meeting notes in Salesforce, coordinating asset transfers, and implementing allocation recommendations. The position also involves providing feedback to cross-functional teams to improve client experience, including triaging dashboard issues and documenting product feedback.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Casualty Claims Representative
The remote casualty claims representative position offers a salary range of $49,331 – $63,345 (based on Colorado rates, may vary by location) with opportunities for state licensure and professional development. The role focuses on investigating and evaluating routine commercial casualty claims through a comprehensive process. The representative handles all aspects of claims management, from initial contact with customers to final settlement. Key responsibilities include reviewing reported incidents, determining coverage and liability, taking statements from involved parties, setting reserves, and managing documentation in the claims system. The position involves coordinating with various departments, including Special Investigation, Property Review, and Medical Review Units, while maintaining detailed documentation of all activities. The representative must negotiate settlements within assigned authority limits, prepare damage evaluations, and handle lower complexity bodily injury cases. Essential functions also include reviewing medical bills, pursuing recovery opportunities, and issuing settlement documents.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
CRM Support Specialist
The position offers comprehensive benefits starting day one, including medical, dental, and vision coverage, plus a 403(b) and Roth 403(b) retirement plan with up to 6% matching after one year. Full-time and part-time employees (40+ hours per pay period) receive paid time off, life insurance, disability coverage, FSA plans, tuition reimbursement, and additional insurance options including home, auto, hospitalization, critical illness, and pet coverage.
The CRM Support Specialist role involves managing the Blackbaud Constituent Relationship Management system that tracks donor information. Primary responsibilities include providing end-user support, conducting training programs via Microsoft Teams, and maintaining data integrity. The position requires managing user access, creating queries, troubleshooting system issues, and working directly with hospital gift officers and development assistants on various projects.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Verifications SOM Representative
The position offers a base salary range of $33,815 – $52,836, along with comprehensive benefits including medical, dental, and vision coverage, 401(k) with company match, paid time off, paid parental leave, income protection, work-life assistance program, flexible spending accounts, and educational benefits including a worldwide scholarship program.
The Verifications SOM Representative role primarily focuses on managing documentation for the DEA “Know Your Customer” process and reviewing suspicious order documentation to ensure federal DEA compliance. The majority of the position (60%) involves processing and reviewing customer documentation, while 30% is dedicated to communicating these processes to internal and external customers via phone or electronic methods.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.