Customer Service Representative
This role, focused on customer success and renewals, offers a pay range of $17.00-$21.00/hr, and a comprehensive benefits package including health, dental, vision, and pet insurance. Dependent, spousal, and domestic partner coverage is available. The company contributes up to $1000 to Health Savings Accounts and provides access to Flexible Spending Accounts. Income protection and replacement are fully company-paid, encompassing short-term and long-term disability, and life insurance. An Employee Assistance Program is also included. Employees benefit from flexible paid time off and a 401K with a company match. The renewal specialist will manage the entire renewal lifecycle, ensuring timely renewals from customers and channel partners. This involves preparing and delivering proposals and quotes, conducting negotiations, and processing contract signatures. They will collaborate with internal stakeholders to ensure successful renewals and build strong customer relationships by understanding customer needs and objections. Daily customer interaction is required to manage and close renewals. The role demands adherence to internal processes, including CRM hygiene and forecasting, and requires sharing customer insights with product development and engineering. The ideal candidate possesses 1-3 years of customer-facing experience, preferably with renewal experience, and exhibits strong communication, empathy, and a goal-oriented mindset. A solid understanding of SaaS sales and procurement is essential.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Executive Administrative Assistant
The company provides paid time off, medical, dental, and vision benefits, a 401k with company match, career growth opportunities, an Employee Assistance Program, and employee appreciation and recognition programs. The estimated salary for this role is $62.4K – $77.9K a year. This role is for an Executive Assistant to support the CEO, President, and Executive Team. The ideal candidate will be a proactive and highly organized professional who can thrive in a fast-paced environment. Responsibilities include managing calendars, travel arrangements, and expenses for the CEO and President, as well as providing administrative support to the executive team, sales team, and board members. The assistant will create PowerPoint presentations, coordinate meetings, conferences, and travel, and act as a key point of contact for vendors, customers, and internal teams. Additional duties include overseeing expense reports, vendor accounts, and purchasing requests, and supporting company events such as the Sales and Leadership Conference. The role requires 5+ years of executive administrative support experience, strong organizational and communication skills, the ability to handle confidential information, proficiency in Microsoft Office, and a willingness to travel occasionally.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Success Renewal Specialist
Estimated: $59.1K – $75.5K a year. This role focuses on ensuring timely customer renewals and offers a comprehensive benefits package. This includes health, dental, vision, and pet insurance with dependent, spousal, and domestic partner coverage available. A company HSA contribution of up to $1000 is provided, along with medical, dependent care, and limited FSA accounts. Income protection and replacement, including short and long-term disability and life insurance, are 100% company-paid. An employee assistance program, flexible PTO, and a 401K with company match are also included. The position involves managing the renewal pipeline, collaborating with internal stakeholders, and building strong customer relationships. Direct customer contact is essential for preparing, delivering, and closing renewals. Responsibilities include process optimization, knowledge sharing, and maintaining CRM hygiene. The ideal candidate has 1-3 years of customer-facing experience, preferably with renewal experience, and possesses excellent communication and active listening skills. A strong understanding of SaaS sales and customer success is required, along with customer empathy and a goal-oriented mindset. They should be able to confidently interface with customers and suggest process improvements.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Retirement Support Specialist
Estimated: $41.7K – $66K a year. This remote position focuses on providing support to client services teams through proactive client outreach, communication, and detailed documentation. The role includes assisting with census updates, participating in client communication campaigns, and creating reports. Quality control and timely issue resolution are essential. Responsibilities also involve maintaining workflow documentation and providing backup assistance for shared services. Candidates should possess a bachelor’s degree in business or related field, or equivalent experience. Proficiency in Microsoft Office and the ability to create ad hoc reports are required. Strong written and verbal communication, problem-solving, and detail-oriented skills are necessary. The ability to work independently and as part of a team is crucial. The role emphasizes protecting confidential data and adhering to core values of quality and integrity.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Production Scheduling Assistant
$50,000 – $70,000 per year. This role involves supporting content production by managing and organizing the production pipeline. The position requires maintaining accurate episode records, organizing scripts within Monday, and ensuring workflow boards are up to date. Tracking contractor assignments and deliverables is crucial for maintaining production timelines. Responsibilities include facilitating script coordination for co-productions and performing ad-hoc administrative tasks. The role demands excellent organizational and project management skills, detail-orientation, and the ability to manage multiple tasks. Strong communication and collaboration skills are essential. Experience with Monday.com or the ability to quickly learn new workflow tools is required.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.