Customer Service Representative
This remote Customer Service Representative position offers a starting pay of $14.00 per hour, with potential earnings of up to $350 monthly through an incentive plan. Shift differentials of $1.00 per hour and $1.50 per hour are provided for standard and weekend shifts, respectively. Benefits, including medical, dental, vision, life insurance, 401K, and paid time off, are available from the first day of employment. Paid training is also provided. The role involves handling inbound calls daily, addressing customer inquiries and resolving account-related issues via phone, email, and website interactions. Representatives must utilize provided resources, including customer records and knowledge management systems, to provide accurate information and resolve complaints. They will process transactions, submit research requests, and maintain thorough knowledge of company and client programs.
Effective communication, problem-solving, and the ability to navigate multiple computer applications are essential. Candidates must have a high school diploma or equivalent, at least six months of customer service or call center experience, and computer proficiency. A stable internet connection, a dedicated workspace, and the ability to pass background and credit checks are required. The position offers full-time employment with flexible 8-hour shifts, including weekends and 24/7 availability.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Patient Service Representative
Estimated: $37.2K – $51.1K a year. This remote position for a Patient Service Representative involves handling communications for multiple ambulatory practices. The role requires a stable internet connection and a quiet, secure workspace. The individual will manage patient inquiries, schedule appointments, and address concerns related to medication and insurance. Responsibilities include using various communication tools, such as phone, chat, and email, to interact with patients and staff. They must resolve inquiries empathetically, schedule appointments accurately, and maintain patient records using a computerized system.
The role also entails providing detailed appointment confirmations and escalating complex issues. The representative will participate in training, assist with new personnel orientation, and contribute to process improvement. Adherence to hospital standards, including patient rights and privacy regulations, is essential. The position demands excellent English communication skills, proficiency in Microsoft Office applications, and the ability to navigate healthcare systems with empathy. A high school diploma or GED is required.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Operations Assistant
This full-time, hourly Operations Assistant position involves reviewing and updating documents in Salesforce, communicating with program clients, and supporting the Operations Manager. Pay ranges from $18.00 to $24.00 per hour, based on experience, with a comprehensive benefits package available. The role requires managing high volumes of calls and emails, problem-solving urgent issues, and maintaining accurate client tracking. Responsibilities include reviewing program applications, providing support to international offices, and assisting with financial invoicing. The position demands proficiency in Excel, Word, PowerPoint, and Outlook, as well as data entry and CRM systems like Salesforce. Strong customer service skills, attention to detail, and the ability to meet deadlines are essential. Candidates must have a bachelor’s degree or equivalent experience and previous experience in a customer service environment. Remote work experience is required, and multilingual skills are a plus.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Authorization Assistant
This remote Authorization Assistant I position, requiring residency in one of nine specified states, offers an estimated hiring range of $22.38 to $27.35 per hour, a 5% bonus target, and comprehensive benefits. The role provides technical and clerical support for a designated focus area within clinical operations, such as physical or behavioral health, Medicare, or Medicaid. Responsibilities include verifying member eligibility, network providers, and benefit details, as well as processing authorization requests and communicating with members, providers, and other stakeholders.
The position demands adherence to regulatory requirements, accurate documentation, and timely responses to inquiries. The assistant will also contribute to process improvements, system testing, and cross-training. Candidates must have at least one year of technical, clerical, or administrative support experience, with preferred experience in electronic medical records, Medicare/Medicaid authorizations, and medical terminology. Strong computer skills, data entry accuracy, and customer service abilities are essential. The role requires the ability to manage multiple tasks, communicate effectively, and work autonomously.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Quotations Coordinator
The coordinator will also add projects to tracking systems, upload plans, assist with file management, and track project outcomes. The estimated pay range is $15.00 – $31.74 per hour, dependent on qualifications and experience. Benefits include health, dental, vision, paid time off, life insurance, a 401(k) with a company match, mental health coverage, paid parental leave, and associate discounts. Candidates should ideally be in the EST time zone and possess 1-2 years of quotations or inside sales experience, with a Bachelor’s degree or equivalent preferred. Strong attention to detail, self-motivation, and proficiency in Microsoft Office 365 applications are essential. Experience reading blueprints and knowledge of related software is preferred.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.