Customer Support Representative
This position offers hourly compensation between $15-20, complemented by a comprehensive benefits package including medical, dental, and vision coverage, a 401k plan, paid vacation, company holidays, equity, and provided IT equipment such as a laptop and monitors. The role is a remote customer service position, available exclusively to residents of Colorado or Utah, focused on transforming healthcare through member support services.
The successful candidate will handle inbound calls and chat communications, providing exceptional support to members regarding health insurance products and services. They will be responsible for building rapport with members, addressing inquiries, resolving issues, and maintaining standard operating procedures. The position requires strong interpersonal and communication skills, adaptability in a fast-paced startup environment, and meticulous attention to detail. Candidates must have a high school diploma or equivalent and a reliable high-speed internet connection for remote work.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Success Associate
Working in the Eastern or Central time zones, this remote Customer Success Associate role offers a competitive salary range of $52,000-$70,000 annually, with opportunities for performance-based incentives and equity. The comprehensive benefits package includes health, dental, and vision insurance, life insurance and disability coverage, generous PTO, paid parental leave, a 401(k) with company match, and various voluntary supplemental benefits.
Primary responsibilities include assisting with onboarding, providing basic training, maintaining regular client communication through multiple channels, collaborating with internal teams for issue resolution, tracking customer progress, and helping create support resources. The position offers opportunities for professional growth in a collaborative environment, with access to ongoing training and development programs to enhance skills and advance one’s career.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Service Desk Representative
Estimated: $40.7K – $51.5K a year. This remote Service Desk Representative position in Chandler, AZ is with a Fortune 500 Solutions Integrator specializing in cloud, data, AI, cybersecurity, and intelligent edge solutions. The company has achieved significant recognition, including ranking #20 on Fortune’s World’s Best Workplaces™ list, generating $9.2 billion in revenue, and contributing over $1.4M to charitable causes in 2023. The organization employs more than 14,000 team members globally and has received numerous industry and partner awards.
The role focuses on providing comprehensive technical support for desktop hardware, software, and telecommunications equipment. The Service Desk Representative serves as the primary point of contact for customer support, handling inquiries through multiple channels including phone, email, chat, and in-person interactions. Key responsibilities include managing inbound requests through various platforms, providing timely and professional customer service, offering end-user training, and conducting on-site support visits when necessary.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Data Operations Coordinator
$45,000 – $50,000 a year. The Data Operations Coordinator position is a fully remote role focused on maintaining data accuracy and supporting operations through system management and analysis. The position occasionally requires in-person meeting attendance and may involve overtime work. The role centers on ensuring database integrity through timely updates of client information, including monthly renewals, new client additions, policy changes, and team contact revisions. Additional responsibilities include generating ad-hoc system reports, conducting monthly and quarterly revenue analysis, examining variance reports for data accuracy, and maintaining process workflows.
The ideal candidate should possess exceptional attention to detail and strong analytical skills to evaluate information and identify errors. They must be a self-motivated individual capable of working independently while also collaborating effectively within a team environment. Time management expertise is crucial for prioritizing tasks and meeting established deadlines. Proficiency in Microsoft Office applications (Word, Excel, Outlook) is required, along with strong organizational abilities to manage multiple concurrent tasks.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Project Support Specialist
The Project Support Specialist position offers a comprehensive benefits package including health, dental, and vision insurance, paid holidays, PTO, 401K with matching, HSA with matching, and company-paid STD, LTD, and life insurance. Professional development opportunities are also provided through training programs. This remote role focuses on warranty claims management with specific performance metrics, including 30-minute initial response times and maintaining a data collection average of under 0.75 days with 85% productivity.
The specialist processes claims, coordinates with the warehouse for fulfillment, schedules service events, and manages client relationships through multiple stages including post-resolution reviews. Key requirements include exceptional communication skills, strong problem-solving abilities, and proficiency in Zoho Desk and Microsoft Outlook. The position demands excellent time management and organizational skills to handle multiple claims while maintaining detailed records.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.