Customer Support Specialist
Estimated: $58.1K – $72K a year. This customer support role offers competitive compensation, incentives, and a comprehensive benefits package including medical, dental, vision, disability, life insurance, and a 401K match. The position features unlimited paid time off and company equity, with a 100% remote work environment. Evening and weekend coverage is required. This specialist will become an expert in the financial product suite, troubleshooting and resolving complex customer issues. They will manage a case queue, prioritizing based on severity, and fulfill technical requests like data uploads and account configurations. Handling sensitive data and ensuring security is crucial. The role involves coordinating with internal teams to improve products and meet customer needs, answering financial transaction questions, and analyzing payment issues. Providing detailed information to the development team for back-end tool creation and explaining the transaction cycle to stakeholders is expected. The specialist must deliver exceptional service to both internal and external customers, with a focus on problem-solving, relationship building, and efficient detail management.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Provider Data Specialist
Estimated: $38K – $50K a year. This remote Provider Data Specialist role offers comprehensive benefits from day one, including medical, dental, and vision coverage, a 401(k) with company match, paid time off, and tuition assistance. The position requires meticulous data entry and maintenance of provider demographic and credentialing information, ensuring accuracy and currency. The specialist will process provider information from various sources, conduct regular audits, and resolve processing issues. A minimum typing speed of 45 wpm, proficiency in Microsoft Office, and prior data entry experience are required. Preferred qualifications include prior provider data entry and health plan experience. The role demands a high level of concentration, attention to detail, and organizational skills, along with strong communication abilities and the capacity to maintain confidentiality. The specialist will compile, verify, and format data, identifying and correcting errors, and produce reports as needed.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Collections Specialist
Estimated: $70,000 – $80,000 a year, plus discretionary bonus. This Collections Specialist role offers a comprehensive total rewards package, including a 401(k) plan, competitive health and mental health insurance, life insurance, paid time off, parental leave, and development programs. The position focuses on managing and securing revenue by ensuring timely collection of outstanding B2B debts. Responsibilities include monitoring accounts, contacting clients for overdue payments, and resolving billing discrepancies. The specialist will review aging reports, collaborate with internal departments, and maintain accurate records. They will also prepare collection progress reports, escalate delinquent accounts, and verify payments. A high school diploma with 1-2 years of collections experience is required, with preference for an Associate’s or Bachelor’s degree in a related field. Proficiency in Excel and financial software is essential, along with strong communication and problem-solving skills. Experience with NetSuite and Salesforce, knowledge of debt collection regulations, and strong negotiation skills are preferred.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Health Claims Processor
Estimated: $20.00 – $23.00 per hour, plus benefits. This remote Health Claims Processor role offers a comprehensive benefits package, including health, dental, vision, and mental health coverage, reflecting a commitment to employee well-being in today’s demanding work environment. The position centers on the critical task of adjudicating medical claims, encompassing both professional and hospital submissions, utilizing a designated claims processing system. This involves a meticulous review of patient information, medical codes, and service details to ensure accurate payment or denial of claims, adhering to established guidelines and regulations. Responsibilities extend beyond basic processing, encompassing active engagement with customers and providers. The processor is expected to respond promptly and professionally to inquiries regarding claims status, providing clear and concise information. Researching claim information is a key component, requiring the ability to navigate complex data systems and documentation to resolve discrepancies or gather necessary details.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Recruiter
Estimated: $50,000 – $55,000 a year, plus benefits. This remote Recruiter role involves full-cycle recruitment for event positions nationwide, utilizing diverse sourcing strategies to identify talent. Responsibilities include sourcing candidates through cold calling, Boolean searches, and networking, building candidate relationships for future opportunities, and maintaining detailed candidate tracking in Excel. The recruiter will collaborate with a dynamic team, ensuring a positive candidate experience. Required skills include full-cycle recruitment experience, strong sourcing abilities, relationship building, attention to detail, multitasking, and effective communication via various channels. Benefits include health, vision, and dental insurance, a 401k plan, employee stock purchase plan, paid time off, and eligibility for disability, life insurance, and FSA/HSA plans.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.