Customer Care Representative
The role offers competitive shift pay, a comprehensive benefits package, and an estimated annual salary of $39.4K – $48.4K, reflecting the demands of a dynamic customer support environment. This individual will serve as a Customer Care Representative, tasked with managing customer inquiries and resolving escalations within the travel industry. Responsibilities include engaging with customers across various communication channels, ensuring adherence to service level agreements, and conducting thorough research to address complex issues. They will track customer interactions, provide monthly and quarterly trend analyses for internal and external stakeholders, and build strong relationships with customers and suppliers. Proficiency in CRM software, specifically Salesforce, is required for effective relationship management and service optimization. The ideal candidate possesses three or more years of experience in customer service within the travel sector, demonstrating exceptional communication, problem-solving, and analytical skills. They must be able to work independently, prioritize tasks, and collaborate effectively within a team, with intermediate to advanced proficiency in spreadsheet software.
Click Here To Apply For This Job
*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Support Coordinator
The Support Coordinator role offers a competitive salary, with a hiring range of $39,208 – $52,000 for Greater New York City area residents, and $34,091 – $49,920 for those in other approved locations, supplemented by a comprehensive benefits package including medical, dental, vision, life insurance, and 401k contributions. This position involves scheduling appointments for in-field nurses across various healthcare plans, requiring meticulous organization and attention to detail. Responsibilities include managing appointment scheduling, mapping travel distances, generating daily availability reports, and utilizing clinical management software and electronic medical records systems. The coordinator must efficiently section reports by language needs and county, handle rescheduling, and assist with special projects. They should possess strong multitasking abilities, work proactively in a fast-paced environment, and demonstrate excellent communication and problem-solving skills. Additionally, they will maintain tracking reports for nurses and contribute to seamless communication and project completion. The role demands the ability to follow protocols, escalate situations appropriately, and adapt to changing priorities, and a demonstrated ability to learn and adapt to new technologies quickly.
Click Here To Apply For This Job
*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Case Coordinator
This remote Case Coordinator position offers a competitive hourly wage of $19.00, along with a comprehensive benefits package including medical, vision, dental, paid time off, and 401k contributions. The role involves coordinating medical case reviews, including scheduling exams, managing record retrieval, and ensuring quality assurance. Responsibilities encompass reviewing reports for accuracy and compliance, verifying clinical citations, and ensuring adherence to client specifications and regulatory mandates. The coordinator will also address customer complaints, provide feedback on consultant quality, and promote efficient resource utilization. The ideal candidate possesses a high school diploma or equivalent, with at least two years of clinical or related experience, and demonstrates strong knowledge of medical terminology and insurance claims management. They must be proficient in Microsoft Office Suite, possess excellent communication and organizational skills, and have a typing speed of at least 40 WPM. The role requires the ability to work independently, manage multiple tasks, and maintain confidentiality, with a demonstrated ability to learn and adapt to new technologies quickly. The position offers flexible scheduling options, including Monday-Friday, Tuesday-Saturday, or Wednesday-Sunday, from 9:00 am to 6:00 pm PST.
Click Here To Apply For This Job
*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Seller Onboarding Specialist
This 100% remote Seller Onboarding Specialist position offers a 5-month contract with a pay rate of $28.00-$32.00 per hour for a 40-hour work week. The role focuses on ensuring a seamless onboarding experience for sellers, supporting their integration, and optimizing their performance on the company’s platform. Responsibilities include managing the onboarding process, providing Tier 2 business support, creating documentation, and proactively communicating with sellers. The specialist will also define and implement scalable processes, collaborate with internal teams, and support new program launches. The position requires a bachelor’s degree (master’s preferred) and at least one year of business experience, preferably in retail, marketplace operations, or customer service. Strong written and verbal communication skills, customer service experience, and the ability to manage item data and marketplace processes are essential. Proficiency in Microsoft Office and process definition tools is required, along with an understanding of eCommerce trends and B2B communication. The role demands strong project management skills, the ability to handle escalations, and a drive for operational excellence, and a demonstrated ability to learn and adapt to new technologies quickly.
Click Here To Apply For This Job
*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Operations Specialist
The remote Operations Specialist role with offers a salary range of $55,000 – $65,000, dependent on experience, alongside a comprehensive benefits package, including competitive PTO, health benefits (medical, dental, vision, and EAP), bonus eligibility, and retirement savings. This position supports the WSET Global Finance and Operations Team by managing systems, customer service, and finance-related tasks. Responsibilities include providing IT/systems support, implementing integrations and automations, supporting sales processes, managing inventory, and handling financial tasks like bill review and invoicing. The specialist will also troubleshoot technical issues in various software platforms and provide backup to the finance and customer service teams. Essential skills include proficiency in Microsoft 365, experience with operational software, and strong communication abilities. Desirable skills include experience with NetSuite, Microsoft Dynamics CRM, Power Automate, Power Apps, and Avalara. The ideal candidate is reliable, organized, detail-oriented, and a self-directed problem-solver, with a demonstrated ability to learn and adapt to new technologies quickly.
Click Here To Apply For This Job
*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.