Customer Service Representative
The Customer Service Representative role offers an hourly salary range of $22.00-$32.95, along with eligibility for an annual bonus program. This position involves assisting customers by addressing inquiries, resolving issues, and ensuring a positive experience. The representative will handle various tasks such as managing customer accounts, providing information about products and services, processing transactions, and responding to both phone and online inquiries. A key focus is on maintaining high customer satisfaction levels through effective communication and problem-solving. Strong interpersonal skills, attention to detail, and the ability to multitask are crucial for success in this role. Representatives are expected to contribute to a team environment, assisting colleagues as needed, and meet performance goals. While prior experience in customer service is preferred, the company provides comprehensive training to ensure the representative can perform their duties efficiently. The role requires flexibility and adaptability to changing customer needs and business requirements.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Senior Customer Service Representative
The Senior Customer Service Representative position offers an hourly wage ranging from $16.88 to $33.22, with eligibility for an annual bonus program. This role involves assisting 50 to 70 customers daily, addressing inquiries related to benefits, eligibility, billing, payments, and treatment authorizations. Representatives are expected to handle escalated issues, providing resolutions in a timely manner. Additionally, they serve as subject matter experts, offering guidance and support to team members. The position requires flexibility to work various shifts within the operating hours of 7:00 AM to 11:00 PM EST, Sunday through Saturday, with occasional overtime, weekends, and some holidays. Employees are also expected to participate in weeks of on-the-job training. Telecommuting is available for this role, allowing employees to work remotely from anywhere within the U.S. A high school diploma or equivalent work experience is required, along with proficiency in computer applications and the ability to learn complex systems.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Essay Reviewer
The Essay Reviewer position offers an hourly wage of $25. This role involves evaluating and providing feedback on student essays to ensure clarity, coherence, and adherence to academic standards. Reviewers are expected to assess writing for structure, grammar, and content quality, offering constructive suggestions for improvement. Attention to detail and a strong understanding of academic writing conventions are essential. The position requires effective communication skills to provide clear and actionable feedback to students. Reviewers must be able to work independently, managing their time efficiently to meet deadlines. A background in education, English, or a related field is preferred, along with experience in academic writing and editing. The role may offer flexible working hours, allowing reviewers to balance other commitments.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Centralized Scheduling Coordinator
The Centralized Scheduling Coordinator position offers an hourly wage ranging from $15 to $18, with eligibility for a comprehensive benefits package. This role involves managing patient appointments across multiple locations, ensuring efficient scheduling, and maintaining accurate records. Coordinators are responsible for verifying insurance information, confirming patient details, and addressing scheduling conflicts to optimize clinic operations. Strong organizational and communication skills are essential, as the role requires interaction with patients, healthcare providers, and administrative staff. Experience in a healthcare setting is preferred, along with proficiency in scheduling software and a basic understanding of medical terminology. The position may offer opportunities for remote work, providing flexibility for qualified candidates. This role is ideal for individuals seeking to contribute to the efficiency of healthcare services while ensuring a positive experience for patients.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Intake Care Coordinator
The Intake Care Coordinator position offers an hourly wage ranging from $18.10 to $25.80, with eligibility for a comprehensive benefits package. This role involves handling inbound calls to assess patient needs and provide resolutions, managing inbound faxes, and addressing patient or physician inquiries promptly. Coordinators are responsible for entering detailed information into proprietary software during calls, placing outbound calls for follow-ups, and interacting with patient referral sources to process new applicants. Effective communication with external entities, such as physician offices and pharmacies, is essential. Additionally, coordinators must identify, document, and submit adverse events during customer interactions or via received documentation. A high school diploma or equivalent work experience is preferred, with one or more years of experience in a fast-paced call center environment being advantageous. Basic computer knowledge, proficiency in Microsoft systems, and strong communication and customer service skills are required.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.