Customer Service Specialist
The customer service specialist role offers a competitive hourly wage ranging from $17.48 to $24.53, with comprehensive benefits including health, dental, and vision insurance, encompassing specialty care like fertility and mental health services. A 401(k) retirement plan with an employer match is also provided, along with paid time off, floating holidays, and parental leave. The position requires working 8-hour shifts, five days a week, within the operational hours of 7:00 am to 11:00 pm ET, including mandatory weekend shifts. The role involves delivering exceptional customer support across multiple channels, resolving issues with empathy, and personalizing interactions. The specialist will analyze customer needs, maintain detailed records, and collaborate with the team to manage high-volume interactions. Ideal candidates possess strong communication, problem-solving, and interpersonal skills, with at least two years of customer-facing experience. They must have reliable internet, a webcam, microphone, and a typing speed of 55 words per minute.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Health Information Specialist
Estimated: $29.2K – $37K a year. This remote Health Information Specialist I position offers comprehensive benefits, including PTO, health, vision, dental, a 401k savings plan, and tuition assistance. The role is full-time, Monday through Thursday, 8:00 am to 5:00 pm, with equipment provided. Responsibilities include processing medical record requests, maintaining patient confidentiality in accordance with HIPAA, and managing patient health records. The specialist will receive and process requests for patient health information, prepare patient charts, and create digital images of paperwork. They will also handle inbound/outbound calls, assist with administrative duties, and ensure medical records are accurate and complete. Ideal candidates possess strong customer service and clerical skills, proficiency in Microsoft Office, and comfort working in a high-volume environment. A high school diploma or GED is required, along with basic computer proficiency and professional communication skills. Experience in a healthcare setting, production/metric-based work, or in-person customer service is a plus. The role demands attention to detail, strong data entry skills, and the ability to work independently in a fast-paced environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Document Management Center Associate
This remote Document Management Center Associate position offers a base salary range of $40,000 to $45,000. It involves receiving and classifying incoming mail and faxes, performing electronic document sorting, preparation, and validation, and importing various requests into imaging and workflow systems. The role provides backup support for electronic mail distribution and requires adherence to service level agreements. The associate will also monitor and resolve imaging system workflow errors. Ideal candidates possess strong attention to detail, excellent written and verbal communication skills, and proficiency in Word, Excel, and Windows. They should have the ability to quickly learn new systems, work collaboratively, and meet deadlines under pressure. A high school diploma or equivalent is required, with a college degree preferred. Minimum of 1-2 years of related experience is necessary, and prior experience with imaging and workflow systems is a plus. The position emphasizes a flexible, hybrid work approach.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Case Coordinator
This remote Case Coordinator position at offers a starting pay of $19.00 per hour, with flexible schedules including Monday-Friday, Tuesday-Saturday, or Wednesday-Sunday, 9:00 am to 6:00 pm PST. The role involves quality assurance reviews of medical reports, scheduling exams, record retrieval, and assisting with customer complaints. The coordinator will ensure reports meet client specifications, adhere to medical standards, and comply with regulations like ERISA. Ideal candidates possess strong medical terminology knowledge, excellent communication skills, and proficiency in Microsoft Office. A high school diploma or equivalent is required, with two years of clinical or related experience preferred. The position demands attention to detail, the ability to work independently, and strong organizational skills. Benefits include medical, vision, dental, paid time off, and a 401k.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Online Recruiter
The base pay range for this role is $64,885.00 to $88,440.00, with eligibility for bonus and/or long-term incentive compensation awards. This remote Aviate Recruiter position involves delivering full-cycle recruiting, developing sourcing strategies, and building relationships with hiring managers. The role requires creating a positive candidate experience, conducting interviews, and managing job offers. Responsibilities include maintaining accurate records, utilizing applicant tracking systems, and providing subject matter expertise on recruiting tools and vendors. Ideal candidates possess 2+ years of HR experience, including 6 months to 1 year of dedicated recruiting, strong communication skills, and proficiency in Microsoft Office and social media platforms like LinkedIn. The position demands excellent time management, organizational skills, and the ability to handle confidential information.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.