Customer Service Associate
$45,000 – $60,000. The position offers comprehensive benefits including healthcare plans, paid time off, retirement plans, insurance coverage, lifestyle and wellness resources, education benefits, family care support, caregiving assistance, commuter transit program, subscription discounts, and an employee referral program. Work hours are 10 AM to 7 PM Eastern Standard Time. This role supports a global leader in business information, specifically providing price transparency across the fuel supply chain. The associate will handle telephone and email support, answering customer queries about content/data, product navigation, billing/account administration, and ensuring all procedures are followed from beginning to resolution. The position requires meeting key performance indicators and service levels while collaborating with sales, billing, and editorial teams to ensure customer satisfaction.
Ideal candidates have at least one year of customer service experience, flexibility to work the specified schedule, demonstrated ability to resolve customer concerns, follow procedural guidelines, research complex queries, build relationships, and quickly learn technical systems.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Seasonal Onboarding Assistant
This temporary remote position offers $18-$20 per hour for a full-time role running from April to August. The Seasonal Onboarding Assistant supports a team focused on streamlining the back-to-school process through educational technology platforms. The role involves assisting with onboarding new districts and schools, creating admin accounts, ensuring supply lists are posted correctly, generating and communicating embed codes, reviewing data for accuracy, monitoring engagement metrics, maintaining CRM records, and providing additional support to drive school engagement. This position reports to the Director of School Engagement. The ideal candidate is detail-oriented with strong organizational skills, excellent at communication with both internal and external stakeholders, comfortable with technology and learning new systems (particularly HubSpot), and self-motivated with a proactive approach to solving problems.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Project Coordinator
This full-time, exempt remote position offers a salary range of $62,000-$68,000 annually plus competitive benefits including flexible paid time off, parental leave, monthly fitness stipend, home office stipend, medical/dental/vision coverage, and 401K matching up to 4%. Additional perks include company retreats, volunteer paid time off, Mac equipment, summer Fridays, seasonal office closures, and a special trip after 5 years of service. The Project Coordinator serves as an entry-level role for individuals seeking a long-term career in sales and account management within a branded merchandise agency. This revenue-generating position involves acting as a branding consultant to provide product solutions for clients.
The coordinator is responsible for exceeding sales goals while managing and growing client relationships. Key responsibilities include fostering customer relationships, meeting sales targets, cross-selling to existing accounts, following up with leads, promoting company products and services, documenting activities in the CRM, developing relationships with prospects, conducting sales presentations, and building knowledge of the supplier network and industry.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
HR Technology Analyst
This full-time remote position offers an hourly range of $27.00-$35.00 with comprehensive benefits including medical, prescription, dental, vision, telehealth, HSA/FSA accounts, 401(k) with company match, paid vacation and sick time, 12 paid holidays, 20 weeks of parental leave (14 weeks paid), tuition reimbursement, life and disability insurance, and well-being programs. The HR Technology Analyst I builds knowledge of the company’s people technologies and supports evaluation, implementation, enhancement, and change management. This role serves as administrator for certain systems while becoming an internal subject matter expert for leveraging HR technologies to improve service delivery and employee experience.
Key responsibilities include participating in technology projects (planning, business case development, stakeholder engagement, testing, deployment), administering various system functionalities (payroll, time entry, learning management, surveys, performance evaluation), providing guidance and training, supporting evaluation of new technologies, managing vendor relationships, collaborating across departments, and participating in HR technology activities related to business mergers and acquisitions.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Document Management Specialist
This remote position offers $21 per hour and focuses on managing revenue cycle activities related to document processing. The Document Management Specialist oversees lockbox, fax, and mail documents concerning patient account requests from insurance payers and patients, distributes documents to appropriate departments, and validates patient demographic information on returned mail.
Key responsibilities include managing account follow-up for underpaid and overpaid claims from the lockbox, reconciling account balances, resolving underpayments through payer communication, identifying revenue collection optimization opportunities, analyzing trends in payments and denials, contacting patients for lockbox transition requests, participating in coding and billing strategy development, and ensuring accurate validation of account analysis while maintaining compliance with relevant healthcare regulations.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.