Customer Service Representative II
Estimated: $38K – $46.9K a year. This remote Customer Service Representative II position, offers a chance to join a growing insurance and technology firm. The role focuses on providing comprehensive customer support, handling policy and billing inquiries, and assisting producers with various policy transactions. The position involves managing communications through phone, email, and live chat, alongside resolving policyholder complaints with minimal supervision. The individual will also participate in inter-departmental collaboration, peer training, and special projects.
The company seeks a candidate with at least one year of personal lines insurance experience in an office or call center, a high school diploma or equivalent, and excellent communication skills. A 4-40 Customer Representative License is required. The ability to manage stressful customer interactions and multitask in a fast-paced environment is essential. Strong candidates are self-starters with attention to detail, and Spanish language proficiency is highly desirable. Professional development is encouraged, with opportunities to expand knowledge of company products and services.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Service Representative
Estimated: $35.1K – $42.8K a year. This remote Customer Service Representative (CSR) position seeks individuals with a minimum of two years of customer service or sales support experience. The role focuses on providing first-call resolution for customer inquiries related to returns, order tracking, and order issues. The CSR will also support Technical Sales Representatives (TSRs) by providing pricing, availability, and order status information, as well as preparing quotes and sales reports. The position requires effective communication with customers and TSRs via phone and email, along with managing quote documentation and resolving customer service issues related to billing and shipping.
Candidates should possess strong communication skills, excellent phone etiquette, and the ability to multitask. A high school diploma or GED is required, with an associate’s or bachelor’s degree preferred. Experience with CRM and proficiency in Microsoft Office, particularly Outlook, are highly desirable. The ideal candidate will have a customer service orientation, strong problem-solving skills, and the ability to work effectively in time-sensitive situations. Experience in the security or door hardware industry is a plus. The role also involves coordinating sales literature requests, preparing for trade shows, and working closely with warehouse and inventory planning.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Administrative Assistant
This temporary, 24-hour per week Administrative Assistant position, based in Pacific Standard Time, supports the daily operations of clinics. The role involves providing administrative support, managing financial tasks, assisting with wellness and occupational health programs, and handling general office duties. The hourly pay is $23-$25, depending on experience. Responsibilities include answering calls and emails, processing travel arrangements, managing expense reports, scheduling meetings, and performing data entry and filing. Financial tasks involve processing invoices, creating purchase orders, and onboarding suppliers.
Wellness support includes scheduling flu vaccine clinics and webinars. Occupational health support entails assisting with recordkeeping and scheduling training classes. Candidates must possess a high school diploma, at least one year of clerical experience, and proficiency in Microsoft Office and SharePoint. Strong typing, proofreading, and communication skills are essential.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Recruiting Specialist
This remote Recruiting Specialist position involves sourcing, screening, and hiring candidates for roles within the OMS Group and its subsidiaries. The role focuses on screening resumes, conducting interviews, preparing offer letters, and managing candidate information within the company’s databases. The position pays $21 to $27 per hour. Responsibilities include tracking applicant status, liaising with clients, and serving as the primary point of contact for job applicants. The specialist will also assist with new hire onboarding, employee orientation, compliance reporting, and maintaining the Applicant Tracking System (ATS).
Candidates should possess a high school diploma or equivalent. Strong interpersonal, communication, and attention to detail skills are essential. The role requires the ability to work in both indoor and outdoor conditions, handle moderate noise levels.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Claims Research Associate
This remote Claims Research Associate position involves determining the fair, local-market value of vehicles for insurance claim settlements using online resources and a proprietary database. The role requires collaboration with claim adjusters and auto dealerships across the United States. The starting pay is $17.00 per hour. Responsibilities include updating vehicle information, researching new and used vehicle prices, and making non-sales related outbound calls to dealerships and adjusters. The associate will maintain relationships with dealers and adjusters, provide supplemental research, and adhere to performance metrics.
Candidates must possess a high school diploma, 1-2 years of customer-facing experience, and excellent communication skills. Strong attention to detail, self-motivation, and multitasking abilities are essential. Keyboard and PC skills are required, along with a positive attitude and a desire to provide excellent customer service. The role necessitates a quiet, professional home office environment with high-speed internet. Benefits include 401K matching, paid time off, health insurance, and tuition reimbursement.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.