Customer Service Representative
From $20.50 an hour. The Customer Service Representative position offers a competitive starting wage of $20.50 per hour and provides comprehensive benefits from day one. Benefits include 401K match, paid time off, health insurance, adoption assistance, tuition reimbursement, wellness programs, and stock purchase plan options. Employees also have access to annual incentive plan performance bonuses and employee resource groups. This role is remote, with all necessary equipment provided, including a desktop computer, dual monitors, keyboard, mouse, webcam, and headset.
The role involves assisting auto insurance customers, resolving inquiries, and gathering total loss information. No prior insurance or automotive experience is required, as training is provided. Ideal candidates should possess at least three years of customer service experience, strong communication skills, and the ability to work independently in a quiet, professional home environment. Strong technical aptitude, attention to detail, and excellent mathematical and analytical skills are essential. Successful employees may have the opportunity to advance within six months, depending on performance.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Experience Specialist
The Customer Experience Specialist is responsible for monitoring contact center data flow, troubleshooting related issues, and ensuring smooth data operations. This role also provides general support to the technical team as required. Candidates should be proficient in Microsoft Office (Word, Excel, PowerPoint) and have strong knowledge of contact center software programs. The position demands the ability to create reports, spreadsheets, and databases.
Key qualifications include exceptional verbal, written, and presentation communication skills, as well as outstanding organizational and time management abilities. Strong analytical and problem-solving skills are essential, along with the ability to work both independently and as part of a team. Attention to detail, critical thinking, and strong data analysis skills are crucial. Additionally, the candidate must have access to a high-speed internet connection for remote work.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Vendor Operations Associate
The role offers a salary range of $14-$18 per hour, with 24-32 hours per week, working 3-4 days a week. This position plays a key role in supporting the Vendor Operations Manager by managing day-to-day interactions with vendors in the property management space, including plumbers, electricians, pest control specialists, and others. The associate ensures that vendor services are executed efficiently, contracts are managed effectively, and the proprietary ticketing system is utilized to deliver exceptional service to the buildings under management. Key responsibilities include vendor coordination, ensuring vendors meet service level agreements (SLAs), and using the ticketing system to assign tasks and track progress. The role also involves following up on unresolved issues and escalating high-priority tickets when necessary.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Intake Specialist
Estimated: $39K – $53K a year. The Intake Specialist role offers a dynamic and supportive environment, with a focus on providing excellent customer service while supporting the legal team. The position requires managing initial client interactions, gathering essential information, and ensuring a smooth intake process. Successful candidates will have contact center experience, strong communication skills, and the ability to work weekends.
Key responsibilities include providing exceptional customer service, addressing inquiries, offering empathetic guidance to prospective clients, and maintaining strong time management skills. The candidate should be adaptable and willing to work weekends, contributing to team collaboration and continuously improving their skills. A high school diploma is required, with prior contact center or customer service experience preferred. Knowledge of Salesforce and Zoom softphones is a plus. The role also requires a reliable home office setup with a minimum 100 Mbps internet connection.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Support Coordinator
The Support Coordinator position is a 100% remote role, responsible for assisting care/case managers with non-clinical tasks, including case and event creation, telephonic outreach to members, providers, and community organizations, and handling administrative duties such as mailings and faxing. This position is integral in coordinating care and ensuring the smooth operation of clinical teams in areas like Care Management, Utilization Management, and Behavioral Health.
Key responsibilities include providing excellent customer service related to authorization updates, coordinating care, and managing requests for initial authorizations and updates. The Support Coordinator will also make provider notification calls, handle a high volume of tasks, and escalate issues as necessary. This role requires strong organizational skills, the ability to meet performance and quality measures, and adherence to HIPAA guidelines to ensure the confidentiality of sensitive health information.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.