Customer Service Desk Specialist
The Tier 1 Service Desk Specialist position offers competitive compensation ranging from $19-$21 per hour for full-time remote work. Benefits were not specified in the original posting. This remote IT support role operates within a federal government contracting environment. The selected candidate will join an award-winning organization that has received multiple workplace certifications and recognitions, including placement on prestigious business listings and regional awards for government contract work. The position reports to a Help Desk Supervisor and focuses on providing fundamental technical support through various channels.
Key responsibilities include handling user support via telephone and email through an IVR system and ServiceNow ITSM platform. The specialist will manage incidents, problems, and service requests while assisting users with workstation troubleshooting, account configuration, basic hardware and application issues, and email system usage. They must maintain accurate documentation, meet service level agreements, and coordinate with internal and external teams when escalation is necessary.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Data Analyst – Claims
Starting at $65,700-$96,800, this remote Data Analyst position offers comprehensive benefits including health coverage, 401(k) with company match, pension, tuition assistance, PTO for volunteering, wellness programs, and employee discounts. Performance-based incentives are also available.
Core responsibilities include monitoring various inboxes for internal customer requests, performing ad-hoc data analysis, identifying and analyzing trends, and developing KPIs to track service quality, productivity, frequency, and severity. The analyst will also create reports for tracking new initiatives and annual performance goals while managing multiple concurrent projects and requests.
The role demands excellent organizational abilities, adaptability to learn new tools and methodologies, and effective communication skills for progress updates and deadline management. The position is part of a large member service organization with 14,000 employees across 21 states, serving 17 million members since 1902.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Implementation Specialist
The Implementation Specialist position offers a salary range of $41,200-$76,400, plus bonus eligibility. The role includes comprehensive benefits, though specific details were not provided in the original posting. This role focuses on software training delivery, both in-person and virtually, requiring up to 75% travel to different facilities Monday through Friday. The Implementation Specialist works directly with facility staff and management to provide end-user training while also assisting with customer data and technical hardware testing preparations. The specialist must handle hardware installation and troubleshooting for various devices, manage documentation, and stay current with new product features. Physical requirements include the ability to lift up to 25 pounds for hardware installation tasks. The ideal candidate should possess exceptional presentation and communication skills, demonstrate strong computer proficiency, and exhibit excellent organizational abilities.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Application Support Specialist I
The Application Support Specialist I position offers a competitive salary range of $90,000-$118,000 annually. The role is fully remote and offers full-time employment, though specific benefits were not detailed in the original posting. This position serves as the primary point of contact for end-user support within the IT team, focusing on global day-to-day support and proactive best practices for supported applications. The specialist plays a crucial role in enhancing user knowledge and maintaining application functionality, particularly within the Salesforce environment.
Key responsibilities include providing production support, meeting established SLAs, managing user access, handling ticket queues, and participating in team scrums. The role involves extensive work with Salesforce administration, including user management, report access, deployment support, and maintaining documentation. The specialist must stay current with Salesforce releases, features, and best practices while providing training and support to end-users.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Compliance Coordinator
Estimated: $55K – $73.7K a year. This position offers a competitive salary with extensive benefits including multiple medical, dental, and vision plans, company-funded HSA, various FSAs, disability coverage, life insurance, and additional voluntary insurances. The package includes a 401(k) with company match, PTO, sick time, 11 holidays, and company-paid parental/disability leave. Additional benefits include pet insurance, legal plans, and ID protection.
This remote role within the Customer Success team focuses on ensuring client websites meet Multiple Listing Service (MLS) compliance standards and requirements. The coordinator serves as a crucial link between internal teams and external stakeholders, managing website compliance from initial contract through ongoing maintenance as policies evolve. Key responsibilities include learning and interpreting MLS contracts and policies, initiating contact with local MLS offices for new clients, facilitating internal team communication, reviewing website content and branding for compliance, maintaining MLS board information databases, and managing client contracts alongside the Sales team.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.