Customer Service Ops Representative
The position offers $15.00-$22.57 per hour with comprehensive benefits including medical, dental, and vision coverage, paid time off, HSA, 401k, early wage access, FSAs, disability coverage, work-life resources, paid parental leave, and healthy lifestyle programs. The remote customer service role operates Monday through Friday from 10:00 AM to 6:30 PM EST, requiring a dedicated home office space with high-speed internet and camera capabilities for training.
The representative will manage inbound calls, handle order processing, and provide customer support for medical supplies and equipment. Key responsibilities include processing routine and non-routine orders, resolving delivery issues, and maintaining professional communication with customers. The position requires basic problem-solving skills and the ability to follow standard procedures while working independently. Candidates should possess a high school diploma and 2-4 years of customer service experience, along with proficiency in Microsoft Office applications.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Client Support Specialist
This remote position offers comprehensive benefits including medical, dental, vision, and accidental coverage, company-paid disability and life insurance, 4% 401k match after one year, three weeks PTO, and twelve paid holidays annually. The work schedule is Wednesday through Sunday, 9 AM to 6 PM Mountain Time, with initial training Monday through Friday, 7 AM to 4 PM MT. Some on-call shifts may be required, and bi-annual travel for company retreats is expected.
The Client Support Specialist role involves providing technical support and customer service for healthcare software solutions, handling 20-40 daily inquiries from hospices and pharmacies. The specialist assists with ePrescribing setup, contributes to the knowledge base, and conducts proactive outreach to new users. The position requires excellent communication skills, troubleshooting abilities, and a proven track record of building professional relationships.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Social Media, Member Care
The remote Social Media Member Care Representative position offers $16.97 per hour with comprehensive benefits including medical, dental, vision, HSA, FSA, life insurance, paid parental leave, 401(k) with company match, and PTO. Additional perks include free mental health resources, product discounts, free fitness membership, and employee discount programs. The role focuses on managing customer interactions across social media platforms, requiring expertise in platforms like Twitter, Facebook, Instagram, and LinkedIn. Key responsibilities include addressing customer inquiries, maintaining social media content quality, developing engagement strategies, and collaborating with the member care team. The position demands strong communication skills and the ability to adapt to various customer service channels.
Candidates should possess a high school diploma and at least one year of social media customer care or similar experience. Proficiency in social media tools like Salesforce and Sprout Social is preferred. The ideal candidate will demonstrate excellent grammar, typing skills (40+ WPM), and the ability to work independently in a fast-paced environment while maintaining professional customer relationships and staying current with social media trends.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
HR Operations Coordinator
The HR Operations Coordinator serves as a remote first point of contact for company associates, providing Tier I support through phone, email, and ticket systems. The position is available across the United States, excluding New York, California, Hawaii, and Alaska. The role focuses on handling HR-related inquiries and Workday transaction requests, requiring proficiency in case management systems and HR knowledge bases. Key responsibilities include processing routine HR transactions, answering basic benefits questions, managing Workday access issues, and escalating complex inquiries to appropriate support tiers. The coordinator plays a crucial role in maintaining service level targets while educating associates on self-service options. Essential qualities include strong communication and organizational skills, ability to maintain confidentiality, and proficiency in HR systems including Workday. The ideal candidate will demonstrate empathy in customer interactions while maintaining efficiency in a fast-paced environment.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Billing Account Representative
The virtual Billing Account Representative position offers $45,200 to $60,300 annually with comprehensive benefits including medical, dental, vision, prescription coverage, company-paid life insurance, short and long-term disability, legal services, pension plan, and 401(k) with employer match. Additional benefits include pet insurance, critical illness coverage, hospital indemnity, accident insurance, EAP services, parental leave, volunteer time off, and tuition assistance. The role requires commutable distance to offices in Aurora IL, Oriskany NY, or Tampa FL, with 10% travel required.
The position focuses on providing billing administration and solutions for group customers across all markets and products. Key responsibilities include managing customer relationships, resolving billing inquiries, conducting proactive outreach for payment discrepancies, educating customers on billing processes, and performing critical billing accuracy functions including reconciliations and payment history review.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.