Customer Support Specialist
Estimated: $38.8K – $58.9K a year. The Customer Success Specialist is responsible for nurturing long-term relationships with existing customers, driving their growth and maximizing their lifetime value within the system. This role directly influences sales revenue and reports to the Head of Sales. It involves regular communication with a diverse group of clients, from entrepreneurs to decision-makers at renowned companies, to help them optimize their advertising budgets. The position offers remote work flexibility and requires at least two years of sales experience, preferably in online advertising or digital services. International sales experience is advantageous, along with strong communication skills in business English. Proficiency in a second language and a willingness to adapt to changing markets is desired. Familiarity with tools such as Excel, Google Sheets, Crunchbase, LinkedIn Sales Navigator, and Snov.io is also beneficial.
Key responsibilities include analyzing customer needs, assisting with campaign management, consulting on products and services, and ensuring customer satisfaction. The role also focuses on increasing client lifetime value, sales goals, and KPIs, as well as maintaining CRM data. The company offers a competitive salary with performance-based commissions, career growth opportunities, paid vacations, and a referral program for employees.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Administrative Assistant
The Administrative Assistant role offers competitive salary starting at $50,000, along with medical, dental, and vision benefits, unlimited paid time off (PTO), and a 401(k) plan. The position is remote, providing flexibility for the right candidate. This role involves providing administrative and strategic support to a medical society’s leadership and the Executive Director. Responsibilities include managing client services, organizing events, coordinating internal and external communications, and overseeing special projects. The Assistant will also liaise with other teams and manage client meetings, agendas, and schedules, while maintaining thorough records and prioritizing tasks. They will work independently on various projects, handling confidential matters with discretion, and ensuring high-quality service delivery.
Candidates should possess strong interpersonal and communication skills, and the ability to multitask in a fast-paced environment. Proficiency in MS Office and experience in committee management for a professional association are essential. The ideal candidate will demonstrate organizational skills, adaptability, and the ability to thrive under pressure while meeting deadlines. A results-driven approach and attention to detail are crucial for success in this role.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Support Specialist
$40,000 – $45,000 a year. The Customer Support Specialist position is remote and involves a salary and benefits package, offering opportunities for career growth within a fast-growing SaaS-based legal technology company. The company emphasizes a collaborative, customer-centric culture and provides a positive work environment. The role includes comprehensive benefits such as a supportive work environment and professional development opportunities.
This role serves as the first point of contact for customers, addressing inquiries via email, live chat, and phone. Responsibilities include resolving customer issues, escalating technical concerns to the product team, and providing platform training to both new and existing customers. The specialist will also gather customer feedback to help improve training materials and the product itself, contributing to the broader Customer Success and Product Teams’ goals.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
People Operations Coordinator
The People Operations Coordinator role offers a competitive compensation range of $49,500 to $84,000 annually, with additional benefits including full medical, dental, and vision coverage, 15 days of paid time off (PTO), parental leave, wellness subsidies, and a 401(k) plan. This is a full-time remote position based in the United States. This role focuses on managing the employee lifecycle, from onboarding to offboarding, ensuring smooth processes such as background checks, data entry, and document generation. The Coordinator serves as the first point of contact for employee queries, manages case escalation, and partners with other People functions to enhance employee experience and maintain data integrity. Responsibilities also include supporting reporting, auditing, and data integrity initiatives, as well as identifying and driving process improvements, especially through system automation.
Strong organizational, multi-tasking, and communication skills are essential, along with the ability to handle confidential information with high ethical standards. A client-focused mindset and the ability to work both independently and collaboratively are also important for success in this role.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.