Customer Service Advocate
Estimated: $42K – $60.3K a year. The Customer Advocate position serves as a frontline representative handling diverse inquiries from members, dependents, healthcare providers, and legal representatives. The role demands strong interpretative skills for managing multiple contracts while addressing benefit and claim questions. The ideal candidate must demonstrate cultural sensitivity and adapt communication styles to various health literacy levels. Key responsibilities include maintaining detailed records in computerized systems, researching medical policies, and resolving issues independently when possible. The position requires strict adherence to state and federal confidentiality regulations while delivering consistent, high-quality customer service.
Success in this role requires a high school diploma or GED, combined with two years of customer service or claims processing experience. The position demands advanced keyboarding abilities and intermediate proficiency in Microsoft Office applications.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Data Entry Agent
$15 an hour. This full-time, remote position offers flexible work-from-home arrangements, requiring candidates to maintain their own home office setup with stable internet connectivity. The role provides clear goals and comprehensive training resources, allowing agents to determine their own execution methods while meeting quality standards. The Data Entry Agent position focuses on data enrichment tasks, primarily involving application processing, vendor verification, and board certification management. The role requires consistent communication with state boards to verify various statuses and maintain accurate records. As part of the Data Enrichment team, agents contribute to quality control processes while handling detailed information with precision and timeliness.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Care Experience Specialist
$45,000 and $55,000. The Data Entry Agent position focuses on data enrichment tasks, primarily involving application processing, vendor verification, and board certification management. The role requires consistent communication with state boards to verify various statuses and maintain accurate records. As part of the Data Enrichment team, agents contribute to quality control processes while handling detailed information with precision and timeliness.
Successful candidates must possess excellent written and verbal communication skills and be immediately available for a 40-hour work week. While prior experience in call centers, inside sales, or customer service is advantageous, the position emphasizes adaptability and the ability to manage evolving processes and information. The ideal candidate should demonstrate computer proficiency and be comfortable working both independently and as part of a team. They must be able to maintain focus and productivity in a remote environment, effectively managing their time and resources to meet project deadlines and quality expectations.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Continuing Care Coordinator
This remote Continuing Care Coordinator position offers a base salary range of $52,500-$60,000 annually, plus comprehensive benefits for full-time employees, including incentive compensation and discretionary bonuses. Additional short and long-term incentive packages are available. The role focuses on managing client communications and coordination between mental health treatment programs and various referral sources, including hospitals, outpatient practices, schools, and government organizations.
Key responsibilities include providing treatment updates to referring providers and developing comprehensive discharge plans for clients completing the virtual mental health program. The coordinator ensures smooth transitions by identifying appropriate aftercare resources and maintaining a nationwide provider database. The position requires proficiency in Salesforce and Google Suite/MS Office, along with strong interpersonal and organizational skills.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Cash Refunds Representative
The Cash Refunds Representative position offers an hourly wage of $16.00-$18.00, along with comprehensive benefits including medical, dental, and vision insurance starting the first month after hire. Additional benefits include paid time off, paid holidays including floating holidays, and a 401(k) plan with employer matching. This full-time role focuses on managing financial transactions and reconciliations within the revenue cycle management team. The representative researches accounts, processes various types of refunds including credit card transactions, handles returned checks, and manages unclaimed property cases.
They are responsible for completing payment adjustments, transfers, and working through designated cash queues while maintaining accurate documentation of all transactions. The position requires a high school diploma or GED, with preference given to candidates holding an associate’s degree or billing and coding certification. At least one year of office experience is mandatory, while previous cash receipts experience is preferred.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.