Customer Support Manager
Estimated: $68.7K – $87K a year. This remote position offers comprehensive benefits including health, dental, and vision insurance, along with a 401(k)-matching program. The role is full-time with minimal travel requirements. The Customer Support Manager oversees daily operations for a Government Technology Support team, serving as the primary interface between clients and internal stakeholders. Their core responsibilities encompass managing team workflow, monitoring performance metrics, and implementing continuous improvement initiatives. The position requires excellence in both client and team management, as they handle escalations while simultaneously developing team members through coaching and mentorship. The manager is tasked with maintaining efficient case distribution, tracking support metrics, and ensuring optimal team performance through strategic oversight and hands-on leadership.
The ideal candidate should possess a bachelor’s degree and proven experience in software support management. They must demonstrate strong organizational abilities, exceptional attention to detail, and superior communication skills. A background in team leadership within a software support environment is essential, as is a commitment to elevating customer support to a customer success model. The role demands someone who can effectively balance daily operational demands while driving long-term strategic improvements through training initiatives, mentorship programs, and enhanced documentation processes.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Client Advocate
This position offers a competitive annual base salary ranging from $43,888 to $85,068, plus eligibility for bonus and commission programs. The comprehensive benefits package includes medical, dental, and vision coverage, 401(k) retirement plan, employee stock purchase options, life insurance, disability benefits, paid time off, holidays, and sick leave. Additional perks include well-being programs, education assistance, development courses, and retail discounts.
The Account Administrator role focuses on supporting healthcare product service and administration to drive profitable growth through customer relationship management and process optimization. The position involves regular customer engagement through quarterly meetings to review service levels, address operational challenges, and implement solutions. The administrator manages all aspects of plan administration, from initial setup and enrollment to ongoing maintenance and renewals. They serve as a key liaison between customers and internal teams, handling inquiries about claims, plan designs, and benefits while working to increase digital platform adoption and communicate policy updates.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Administrative Specialist
This remote federal position offers an annual salary range of $42,391 to $77,895 (FP 5-7 grade level) and includes standard federal government benefits. The position requires direct deposit, is part of a bargaining unit, and has a one-year probationary period with appointments not exceeding five years. The Administrative Specialist serves as a crucial support role handling financial, procurement, and administrative responsibilities. Their primary duties include budget execution, invoice processing, procurement management, and vendor data administration. The position oversees timekeeping responsibilities, ensures compliance with time and leave policies, and manages various HR processes including staff onboarding and exit procedures. They also handle travel authorizations and voucher processing while maintaining accurate records management according to federal guidelines.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Onboarding Specialist
Estimated: $63.2K – $80.1K a year. This remote position within the USA offers a competitive salary package with comprehensive benefits including unlimited PTO, health/dental/vision insurance, flexible working hours, professional development funds, and a home office/IT budget. No relocation is required, though alignment with US East Coast time zone is preferred. The Onboarding Specialist role at this cloud-based software company focuses on implementing solutions for local governments. The position involves becoming a product expert to facilitate successful client onboarding and adoption through virtual training and education. Key responsibilities include developing and delivering training curriculum, managing client relationships throughout the onboarding process, and contributing to the development of a Learning Management System. The role is part of an evolving team that is redesigning onboarding processes, making it ideal for adaptable professionals who enjoy building and improving systems.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.
Implementation Specialist
Estimated: $55.2K – $69.9K a year. This remote position offers a comprehensive compensation package including competitive salary and extensive benefits. The package features multiple medical plan options, dental and vision coverage, company-funded HSA, various FSA options, company-paid disability and life insurance, 401(k) with match, generous PTO, and 11 paid holidays. Additional benefits include parental leave, pet insurance, legal plan, and ID protection.
The Back Office Implementation Specialist role at this real estate software company involves leading brokerages through the implementation and onboarding of commission management and transaction platforms. The position requires conducting pre-project assessments of client needs, developing customized implementation plans, and providing system configuration and training. The specialist must manage multiple implementations simultaneously while maintaining clear communication with stakeholders and resolving technical issues to ensure high product adoption.
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**Must have legal authorization to work in the USA. This company is an EEO employer and evaluates all applicants based on their qualifications without considering race, religion, color, gender, nationality, age, sexual preference, gender identity, disability, or veteran status.